25 Desktop Support Jobs in Brewer, ME
Raas Infotek is Hiring a Desktop Support Near Brewer, ME
Job Title: Desktop Support/ PC Refresh
Location: Brewer, ME
Mode : Contract (Day 1 Onsite)
Job Description:
The technology support specialist provides onsite IT support at a customer site. This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource.
Primary Responsibilities & Competencies
Provide customer service support to both internal users, external customers, and vendors.
Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
Maintains detailed and accurate records in workload management, asset management, and administrative applications.
Provides tier I and II support in all areas of the organizational service portfolio.
Provides excellent customer service to all levels of employees including customers, peers, and leadership.
Accurately follows documentation and checklists to ensure efficiency and consistency.
Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
Self-directed once assigned work and functions with considerable independence.
Shows an interest in learning more advanced aspects of the functional skills.
Actively maintains a level of self-study related to technology and customer service.
Able to communicate with the customer in non-technical terms so the users can understand.
Qualifications
Associate degree in relevant field with 4 years technical support experience or 6 years of technical support experience in lieu of a degree.
Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
Familiarity with general networking and customer/server concepts.
Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.
Thanks,
Nutan Choudhary
Raas Infotek
Newark, DE 19702
Phone 3024496700 Ext-124
Email: Nutan.Choudhary@raasinfotek.com
Job Summary
Contractor
IT Outsourcing & Consulting
$54k-67k (estimate)
07/03/2024
07/31/2024
raasinfotek.com
NEWARK, DE
25 - 50
2010
S KANKANALA
<$5M
IT Outsourcing & Consulting
Related Companies
About Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customers business growth. Some of our customers have been associated with us for close to 2 years, which is a testament to our com...mitment, value and customer focus - and their trust in us. Growing demand by our clients to position ourselves as an extension of their IT organization and a one stop shop for their diverse range of product and solution requirements, led Raas to establish Partnerships and Alliances with niche product and solution providers. Our Technology and Delivery Innovation initiatives ensure that our clients are constantly equipped with solutions, frameworks and skills to exploit emerging opportunities. Our diverse skills, methodologies and competencies provide the technological support to achieve the business goals of our clients. In order to meet the expectations of our clients and our business goals, Raass Advisors and Leadership Team is made up of highly skilled, experienced individuals. Each brings to the organization a wealth of knowledge and expertise in chosen areas, a proven understanding of the industry and are visionaries in anticipating new and future trends and direction of the market place. In addition, through Raas, we extend access to a team of Advisors and Domain Experts that provide high impact consultancy services and Business Intelligence to all our clients. We have a global footprint with offices in US,India and Canada and our customer profile is spread across multiple domains and verticals. Our greatest strength lies in our highly motivated talent pool.
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The job skills required for Desktop Support include Troubleshooting, Customer Service, IT Support, Technical Support, Microsoft Office, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
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