104 Mac Support Engineer Jobs in New York, NY
Raas Infotek is Hiring a Mac Support Engineer Near New York, NY
Hi,
Hope you are doing well.
I have an immediate requirement, please let me know if you are interested in this role.
Role : Mac Support Engineer
Location : 5 Bryant Pk 8th floor, New York, NY 10018
Mode : Contract
Type : W2/1099/C2C
Roles and Responsibilities
● You will support our core platforms - user support, ticketing, procurement, and provisioning
● You will take ownership of customer issues escalations as a member of the IT support staff
applying your understanding of systems within multiple applications in our tech stack
● Document all processes and update current documentation for the established process
● Complete and document assigned project work and provide updates to ensure accuracy
● Work with other ITS team members to improve efficiency by implementing new processes, tools,
strategies, and automation
● Work collaboratively across IT and serve as an ambassador for the IT organization with our internal
stakeholders
● Provide the very best customer service experience for all employees when troubleshooting their
support requests by applying your technical skills, problem-solving abilities, and specialized
knowledge to educate our workforce
● Maintain the asset inventory system and ensure all hardware/software allocations are logged
Competencies
● Experience working on a high-volume ticketing system ( 4000 PM)
● 2 years of experience or related experience in administering and maintaining ITSM systems and
related tools
● Extensive experience providing high-caliber support to all levels of staff
● Experience supporting customer IT needs within a global team supporting multiple regions and
time zones
● In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows
10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
● Provide other services to reduce tickets and ticket closure times
● Work with partners to find efficiencies and implement improvements to our internal systems
● Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
● Extensive experience troubleshooting AV/Conference room issues, and Office Network related
issues
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Thank you,
Deepak Singh
Raas Infotek
Email: deepak.singh@raasinfotek.com
Job Summary
Full Time
$86k-115k (estimate)
07/01/2024
07/17/2024
raasinfotek.com
NEWARK, DE
25 - 50
2010
S KANKANALA
<$5M
IT Outsourcing & Consulting
Related Companies
About Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customers business growth. Some of our customers have been associated with us for close to 2 years, which is a testament to our com...mitment, value and customer focus - and their trust in us. Growing demand by our clients to position ourselves as an extension of their IT organization and a one stop shop for their diverse range of product and solution requirements, led Raas to establish Partnerships and Alliances with niche product and solution providers. Our Technology and Delivery Innovation initiatives ensure that our clients are constantly equipped with solutions, frameworks and skills to exploit emerging opportunities. Our diverse skills, methodologies and competencies provide the technological support to achieve the business goals of our clients. In order to meet the expectations of our clients and our business goals, Raass Advisors and Leadership Team is made up of highly skilled, experienced individuals. Each brings to the organization a wealth of knowledge and expertise in chosen areas, a proven understanding of the industry and are visionaries in anticipating new and future trends and direction of the market place. In addition, through Raas, we extend access to a team of Advisors and Domain Experts that provide high impact consultancy services and Business Intelligence to all our clients. We have a global footprint with offices in US,India and Canada and our customer profile is spread across multiple domains and verticals. Our greatest strength lies in our highly motivated talent pool.
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