Summary :

The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems.

This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers.

Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment.

They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings.

Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills.

This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor.

This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience :

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid California driver's license, subject to successful verification through a DMV check, is mandatory
• High School Diploma or GED or equivalent combination of education and experience is preferred
• Minimum of 12 months of experience as a field technician
• Understanding of Fiber Optic Networks, Basic Telecom, and Video
• Basic knowledge of Apple IPAD
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language a plus

Skills :

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions
• Ability to distinguish colors and audible tones

Essential Duties and Responsibilities :

Fiber Optic Cable Installation and Maintenance :

• Performs residential installation and troubleshooting of internet connectivity, telecom, and video
• Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity for phone, internet, and video services
• Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video

Infrastructure Operations :

• Offers remote assistance to support technicians and engineers
• Ensures timely and accurate completion of work orders

Ticket Management and Communication :

• Asks questions to determine the nature of the problem and be able to walk customers through the problem-solving process
• Utilizes CRM for support tickets and trouble ticket resolution
• Completes assigned work orders promptly and accurately
• Receives location information and task assignments via dispatch software or from personnel
• Effectively handles challenging situations and emotionally charged customers
• Responds promptly to customer inquiries and concerns in a customer-centric manner

Training and Mentorship :

• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
• Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently

Equipment Operations and Site Maintenance :

• Operates mechanized equipment such as a bucket truck, excavators, and trencher
• Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery : Bucket Truck : 350-pound manufacturers maximum load capacity Ladders : 300-pound manufacturers maximum load capacity

Vehicle Maintenance and Travel :

• Maintains vehicle / equipment pre-op / post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and / or residents depending on the nature of the job
• Overtime, nights, and weekends may be required

Safety Awareness and Compliance :

• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)

Other duties as necessary may include but are not limited to :

• Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
• Be available to participate in internal or external meetings, special functions, and professional development opportunities
• Cross-train and share knowledge with other team members
• Support routine tasks
• Maintain a professional appearance, hygiene, and demeanor
• Performs other related duties as assigned by management

As Part of Our Team, You Will Enjoy :

• 100% Employer-paid medical, dental, vision, and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Company provided equipment including uniforms, safety, tools, vehicle, and tech
• Free Race TV, highspeed internet, cable, and phone service where available
• Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success

All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements.

Race will consider qualified job applicants with arrest and conviction records for employment.

All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Tehachapi, Yuba City, Chico, or South San Francisco, CA.

The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary;

you may not work full 8-hour days and there may be off further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process.

Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements.

Further details will be provided to you during the interview process, and before your start date.

Last updated : 2024-06-20