Rack Room Shoes has more than 520 footwear stores based out of Charlotte, North Carolina. We are currently expanding with new locations through out the United States with opportunities for advancement. We are hiring for our Store Manager in Training position in our Osage Beach Outlet location in Osage Beach, Mo.

Known as an innovator in the shoe industry this year we celebrate 100 years in business, and Rack Room Shoes has earned the respect of its customers, vendors, landlords and other retailers. By offering the best selection, brands, service, convenience and value, Rack Room Shoes remains poised for great achievements in the years to come.

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business.

Job Description Summary

The Assistant Manager assist the Store Manager in managing all day to day operations, while ensuring that compliance exist with all established company policies and procedures. Provides leadership, guidance and training to the stores staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

Primary responsibility is the safety and welfare of employees and customers.

Create, establish and maintain an excellent customer shopping experience.

Maintain and reinforce current service level standards.

Manager customer issues with a sense of urgency and to the satisfaction of our customer.

Opening and closing responsibilities to include adherence to all policies and procedures in regards to:

Cash control, including POS Operations, Deposits, Accounting and Record keeping

Doors, Locks, and Security Systems

Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

Shipping and Receiving, Price Management ( Price Changes, markdowns etc. )

Singles, Damaged merchandise, and Conducting a Physical Inventory

Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

Merchandise placement

Sales floor maintenance and housekeeping

Promotional event directions, materials and signage

Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

Scheduling, Payroll budget compliance

Maintaining proper staffing levels to accommodate business needs

Training and Development of all direct reports, responsibilities to include adherence to all policies and procedures in regards to:

Utilization of all available training tools, and consistent reinforcement of customer service standards

Loss Prevention responsibilities to include adherence to all policies in regards to the protection of all Company assets.

Work towards a complete understanding of managing all day to day operations

Principal Working Relationships

Customers, Cashiers, Sales Associates, Store Management, District / Regional Management, Store Operations and Training personnel.

Key Qualifications

Effective verbal and written communication skills

Managerial and organizational skills

Strong interpersonal skills necessary for customer service interactions

Strong visual merchandising skills

Working knowledge of footwear, accessories, and shoe care.

Basic mathematical skills

Knowledge of Corporate and Store Operations policies and procedures

A complete understanding of the standards of Store Presentation and strong merchandising skills

Benefits

We offer Medical, Dental, Eye Care, and Life insurance. Health saving accounts, 401-K Plan with dollar for dollar match up to 6% of income and vacation pay. A generous employee discount is provided.

Acknowledgement

Rack Room Shoes provides equal employment opportunities for all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity ) national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. The policy of equal employment opportunity extends to all aspects of employment including but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation, and benefits.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Retail sales: 1 year (Preferred)

Work Location: In person