· Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services

· Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on NC Child Welfare programs

· Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met

· Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans

· Ability to think analytically and engage in active problem-solving.

· Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results

· Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication

· Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually

· Demonstrated above average relationship building and retention skills with both internal and external partners