Hi

We are looking for Program Manager /Technical Program Manager Onsite/Troy, MI. Anyone interested can share your resume at pkumar@radiansys.com

Designation: Program Manager / Technical Program Manager Onsite/Troy, MI

Location: Troy, MI (Onsite)

Full-Time

Must have worked on several (at least 5 ) projects building products leveraging AWS Services using Frontend

Technologies (Typescript) and API Development using NodeJS

Scorecard / Mission:

1. Be a trusted leader in cutting edge technologies and innovations (Data/AI) to deliver world class solutions to

WinWire customers

2. Provide excellent customer experience through WinWire's onsite-offshore delivery process & smooth

execution of the projects

3. Support WinWire's Delivery/Program/Account Directors towards the overall growth goal of the account

4. Build rapport with the customer, partner (Microsoft) and implementation team members and provide all the

necessary support for their success

Outcome:

The expected outcomes from this role are:

1. Project assigned starts and stays GREEN

2. <= 1 customer escalation per quarter (Should detect situations which would lead to escalation proactively and

resolve it proactively much before it can become formal escalation)

3. Average CSAT score of >= 4

4. Zero-defect (critical defects) delivery

Competency:

1. Solutioning – Work with Technical Architects and Customer team to envision solution/ implementation

roadmap. Contribute and guide the discussion to arrive at optimal solution for given customer problem

statement

2. Social Skills – Should be able to have a meaningful conversation and build a rapport at all levels with the

customer

3. Project Management – Should be able to handle all attributes of a project - Scope, Timelines, Cost, Quality,

Resources, Risks and Communication Management

4. Taking Ownership – Should be able to anticipate, articulate and take ownership of customer's concerns and

track it to closure

5. Strategic Thinking – Should be able to think strategically, analyze data and present various options to the

senior management/exec level

6. Team Player – Should be able to collaborate with the multifunctional customer and WinWire team

Job Description

WinWire technologies is looking for a Technical Program Manager to manage products for Digital Transformation

Agency as a Leader for building products aligned to the overall delivery assurance. Technical Program Manager (TPM)

will lead customer projects and will provide thought leadership to customers and project teams from both technology,

project and product management aspects with a clear goal of delivery excellence. TPM must look for and provide

Value Add and enable new business opportunities, support the account team for overall growth of the account. TPM is

expected to manage customer communication efficiently and resolve conflict (both internal and external). Manage

and drive review meetings with internal and external stakeholders (weekly, monthly, and quarterly). Mentor and

coach, the respective practice/delivery team members. TPM must have played technology role (Architect/ Lead/

Engineer) role where she/he has led the design/implementation of software products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Demonstrate Thought Leadership in discussions with business partners to ensure delivery of the most

effective solutions for the identified business objectives.

2. Must have worked on several (at least 5 ) projects building products leveraging AWS Services using Frontend

Technologies (Typescript) and API Development using NodeJS

3. Has extensive experience in building products for organizations preferably start-ups.

4. Understand customer product engineering process and collaborate with engineering teams to build features

prioritized as per product roadmap

5. Conduct regular connects with the customer's point-of-contact for project feedback/issues/ escalation and

establishing a good relationship

6. Prepare weekly status reports and review them with Delivery Director/Account Manager

7. Participate in all the weekly project status review meetings with the customer

8. Track & own all the Internal & External Issues and Risks at the project level and bring it up during the Account

and Quality reviews

9. Own project escalation review meetings and provide necessary inputs to the account team for speedy closure

of the escalation

10. Ability to work collaboratively with others from any functional area or background, to influence thinking and

gain acceptance

11. Track onboarding, training and joining of resources (FTE/ Contract) hired for the engagement.

12. Carry out 1:1 with team members to gather inputs and provide constructive feedback for growth

13. Provide inputs to L&D team on training needs specific to customer

SKILLS/EXPERIENCE

1. Degree in Computer Science or related stream from a reputable institution

2. 10 years of total IT experience with at least 8 years working in product based organizations with focus on

Quality Assurance

3. Strong experience working in an Onsite-Offshore model

4. Building products leveraging AWS Services using Frontend Technologies (Typescript) and API Development

using NodeJS

5. Superior problem-solving skills, leadership qualities, influencing, communicating, and consulting skills,

team/interpersonal skills

6. Strong analytical and creative problem-solving skills

7. Strong organizational skills; works well under pressure and with minimal supervision

8. Excellent verbal and written communication skills

9. Ability to manage & drive projects with metrics and data, create structure and templates as necessary for

project reviews

10. Ability to effectively drive execution and own responsibility for overall success of projects

Regards,

Pinku Kumar

Talent Acquisition – Radiansys Inc.

39510 Paseo Padre Pkwy #110, Fremont, CA 94538

Direct: 510 790 2000 Ext 1006

Email: pkumar@radiansys.com