Job Description:

The primary responsibilities for this role are:

• Administrative data collection and entry.

• This role is customer facing with internal and external customers. Communication methods consists of physical mailings, phone calls, emails, and conference calls.

Job Responsibilities:

• Data entry into excel spreadsheet.

• Contact information collection and documentation.

• Document information gathered.

• Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.

• Ensures compliance with all Client policies and procedures.

• Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.

• Make Outbound calls to various customers to verify if field action notifications have been received.

• Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.

• Maintain detail records of outbound calls such as representative names, titles, disposition of any products.

• Raise any escalated concerns to the next level of management.

• May perform other duties as required.

Education and Experience:

• Associate degree preferred.

• High school degree required.

Knowledge and Skills:

• Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred

• Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.

Skills:

• Proficiency in Microsoft Office, specifically Word and Excel

• Strong Verbal Communication skills

• Self-Motivated.

• Can work with minimal supervision.