Job Description:

The primary responsibilities for this role are:

Administrative data collection and entry.

This role is customer facing with internal and external customers. Communication methods consists of physical mailings, phone calls, emails, and conference calls.

Job Responsibilities:

Data entry into excel spreadsheet.

Contact information collection and documentation.

Document information gathered.

Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.

Ensures compliance with all Client policies and procedures.

Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.