Field Service Technician | Customer Focused | Cutting Edge Products

Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions that include innovative software and hardware products such as our own A.R.M.O.R. software suites. At REI, our culture thrives on problem solvers who are ready to make an impact. We value health and financial well-being and the nice-to-have extras for balancing work and life.

We are currently seeking dedicated, quality-driven, Field Service Technicians who reside in New York. This is a hands on, on site, technician role with traveling expectations to Broome, Oneida, and Younkers area. The ideal candidates are reliable and understand that consistency is important to providing the best customer service. Being task oriented and following standards of quality and accuracy to get the job done will bring you success in this position. If you have soldering skills and are mechanically inclined with power and hand tools, we want to hear from you!

Position Summary
As a Field Service Technician, you are responsible for troubleshooting, installing, repairing, and testing various electronic equipment and systems. This includes but not limited to variety of audio, video, and digital equipment such as digital video recorders, cameras, monitors, cellular routers, and antennas. This role requires 25% travel to customer locations and is a direct phone support by assisting in remote troubleshooting.

• Conducting on-site installations including training personnel on various mobile audio/visual, surveillance, and communications equipment
• Diagnose technical issues and implement solutions in a timely manner
• Conducting repairs, maintenance, and updates on electronic equipment
• Documents all services performed and tests all repairs to a documented standard
• Collaborate with internal teams to escalate and resolve complex technical issues

Knowledge & Skills

• Strong technical aptitude and troubleshooting skills
• Excellent customer service and communication skills, both verbal and written
• Knowledge of digital theory and circuits
• Detail oriented with strong problem-solving skills
• Ability to work independently and manage time effectively.

Qualifications

• High school diploma or GED, technical certification or degree preferred
• Valid Driver’s license
• Successful completion of background check
• 1 year of proven experience as a Field Service Technician or similar role
• Basic networking skills, understanding of TCP/IP, wireless and strong PC skills experience preferred
• Proficient with standard test equipment including digital multi-meters
• Ability to read and follow schematics
• Previous experience with equipment installations in a mobile environment preferred

Benefits & Nice-to-have Extras

• Health Insurance: Self-funded Medical plan, Dental, Vision
• Flexible Spending Accounts: health, dependent care
• Company paid Basic Life Insurance
• Company paid Long Term Disability
• Voluntary plans: Life Insurance and AD&D, Short Term Disability, Accident, Critical Illness and Hospital Indemnity
• 401 (K) and matching with no vesting period
• Employee Assistance Program
• Paid Time Off
• Sick Pay
• Holiday Pay