We are seeking a Front Desk Agent to join our team at The Radisson Hotel Casa Grande. The ideal candidate will be responsible for providing exceptional guest service and ensuring a positive experience for all visitors.

Some duties include

- Greet guests upon arrival using 5ft-10ft rule and provide them with information about the hotel amenities that are included and information about the local area

- Assist guests with check-in and check-out procedures efficiently, complying with all rules/procedures accordingly

- Answer phone calls and direct them to the appropriate department, professional phone etiquette is a plus!

- Handle guest requests and resolve any issues promptly and professionally

- Maintain an organized, clean and sanitized front desk/lobby area

- Process payments and maintain accurate records of guest transactions

- Knowledge of Choice Hotels Brand a plus

Requirements

- Weekends and nights are required. Training will be during the morning/mid shifts start/end times for training will range between the hours of 10am - 8pm

- Proficiency in phone systems and OPERA/ORACLE systems

- Bilingual or multilingual skills are a plus

Shifts that we are hiring for

• PM Shift 3pm - 11pm
• NA(Night Audit) Shift 11pm - 7am

*Shift hours will change (4hr shift -10 hr shift) depending on the hotel occupancy and demand.

Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where guest services are paramount.

Job Type: Part-time

Pay: $14.00 - $15.50 per hour

Expected hours: 20 – 35 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Every weekend
• Night shift
• On call
• Overnight shift

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person