Position:

Front Desk Receptionist - Medical Office

Location:

Santa Monica, CA

Schedule:

Full-Time

Salary:

Competitive Salary & Benefits Program

Benefits:

Health, Dental, Vision, EAP, 401(k), Costco, AAA

ABOUT US

Since 1948, patients from throughout the greater Los Angeles area have found cutting-edge eye care at the Santa Monica Eye Medical Group, located in Santa Monica, California. The practice's founders, John E. Gilmore, MD, and Donald E. Dickerson, MD, developed the very first course in cataract intraocular lens surgery. Currently led by Dr. Sadiqa Stelzner, associate professor at UCLA, the doctors at the practice offer not only state-of-the-art eye care ranging from advanced surgical procedures including laser refractive surgery (LASIK), refractive laser-assisted cataract surgery (ReLACS), and micro-invasive glaucoma surgery (MIGS) and exams for glasses and contact lenses. We also specialize in a variety of aesthetic treatments to address scars, wrinkles, stretch marks, melasma, etc. As another convenience to our patients, we have on-site a state-of-the-art outpatient surgery center.

Today, Dr. Stelzner and her colleagues offer state-of-the-art treatments and compassionate patient care. They understand that the gift of sight changes lives, so they take the time to get to know their patients, listening to their concerns and experiences while also providing excellent care and medical treatment.

As a part of our team, you will be welcome to work with us for years to come as we do outstanding work serving our patients. We value team building, and our staff works to build relationships and play an essential role in our community.

JOB BRIEF

Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

This position generally works normal business hours Monday-Friday 8:00 AM - 5:00 PM.

A pleasant, warm and professional demeanor is essential. As a member of our team, we all provide a high level of efficient patient care, while always presenting a caring, ethical, friendly, and professional experience for the patients.

ESSENTIAL RESPONSIBILITIES

• Maintains extremely high standards of sales and service.
• Clocks in on time and is ready to work.
• Greet patients and visitors.
• Obtain patient information for registration and insurance filing.
• Schedule patient appointments
• Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances.
• Describe policies and procedures to new and established patients.
• Check out patient after they've seen the physician; schedule return visit as needed.
• Perform pre-certification and/or referrals as needed.
• Assist patients to complete all necessary forms and documentation.
• Answer phones; take and relay messages; refer callers to other departments as needed.
• Maintain and manage patient records.
• Keep the reception/waiting area clean at all times.
• Any duties or projects as assigned by the Office Manager/Upper Management.
• Demonstrates courtesy and helpfulness toward patients and their families.
• Establish and maintain effective working relationships with the office staff and Doctors.
• Adheres to policies regarding safety, confidentiality and HIPAA guidelines.

EDUCATION AND EXPERIENCE

• Experience working in medical offices a big plus.
• High school diploma required.
• Proficient in Microsoft Word, Excel, fax, printers, scanners, and other office software.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of healthcare insurance a big plus.

QUALIFICATIONS / REQUIREMENTS

• Must have a positive attitude.
• Must have a team player attitude and enthusiasm.
• Must be organized, professional and on time.
• Must be able to communicate effectively with patients and office staff.
• Must have excellent customer service and telephone skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak, hear, use hands, handle documents, bend and stoop as needed, and reach with hands and arms. The position requires use of keyboard and computer regularly. Strong vision abilities to perform computer-related work.