413 Analyst, Customer Service Jobs in New York, NY
rag bone is Hiring an Analyst, Customer Service Near New York, NY
Key Responsibilities
- Monitor and compile all necessary information outlining the lifespan of an order from initial order upload to invoicing for rag and bone Wholesale Sales teams and Retail partners
- Partner with the Wholesale Sales teams to optimize the flow of the Wholesale business strategy by region
- Liaise between Wholesale Sales teams and Logistics to monitor supply dates identifying any delays or risk in order fulfillment
- Compile and communicate all necessary information needed to upload EDI orders with Wholesale Retail partners, regarding seasonal buys, pricing, delivery, and resolution of discrepancies
- Maintain strong partnerships with major and specialty retailers globally
- Validate EDI transmissions vs. booked orders
- Analyze potential shortfall and shift in fulfillment from our various 3PL's
- Update shipping reports according to templates defined by Sales team
- Ensure deliveries are met within the designated shipping window provided by Sales team
- Manage order release according to delivery windows, thresholds, and prioritization levels
- Support Third Party Logistics Distribution Centers and monitor service level agreements for Wholesale shipments
- Manage Wholesale Return Authorizations
- Maintain Wholesale customer master in conjunction with Accounts Receivable and Vendor Guidelines
- Communicate and coordinate with internal departments to meet customer expectations
- Partner with Accounts Receivable to manage, mitigate, and investigate chargeback claims
- Adhere to precision, quality, and timing standards to ensure the best-in-class service
- Bachelor's degree preferred
- 3 years experience working in a operational role supporting wholesale accounts for a fashion/retail company
- Strong computer skills
- Detail oriented with strong ability to multitask
- Excellent communication skills, written and verbal
- Thrive in a fast-paced environment
- Strong analytical and problem-solving skills
- Intermediate Excel skills
- Knowledge in Microsoft D365 and NuOrder a plus
- EDI Order Management
- High level of professionalism
$60,000—$68,000 USD
Job Summary
Full Time
Retail
$53k-67k (estimate)
06/09/2024
07/07/2024
The following is the career advancement route for Analyst, Customer Service positions, which can be used as a reference in future career path planning. As an Analyst, Customer Service, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Analyst, Customer Service. You can explore the career advancement for an Analyst, Customer Service below and select your interested title to get hiring information.
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