Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide.

We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process.

We want you on our team!As Business Development Associate, you are a key team member promoting our business and brand. You are responsible for proactively generating sales and cultivating customer relationships.

Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and results-oriented.

You are self-confident, ambitious, have a positive attitude and are able to effectively manage a variety of situations on a day-to-day basis.

Position Summary / Purpose

Full time position : Promote Rainbow International Restoration of NE Kansasbusiness and name on a local level per guidance of Office Manager.

Assist with customer retention by exceeding their expectations through follow up contact and through the accurate communication of customer information.

Primary Duties and Responsibilities

• Increase sales through building relationships with current and potential customers
• Promote brand awareness by attending local networking events
• Identify new customer base and propose marketing strategies
• Develop and maintain a working knowledge of core services and procedures
• Perform sales calls to target referral prospects
• Attend team meetings and present pertinent information (Top 40, top sources monthly, positive review feedback , etc)
• Assist in developing localmarketing materials
• Inventory swag items and brainstorm for new, interesting pieces to share with customers and agents
• Complete sales calls to insurance agencies (monthly)
• Maintain customer / insurance agency database
• Ensure referral source is captured in customer record in Fusion

Additional Duties and Responsibilities

• Send review request to customers weekly and respond promptly to feedback
• Provide back up support in the absence of front office personnel including but not limited to answering phones, customer service, coordinating scheduling, housekeeping etc.
• Assist with pack out / cleaning of contents as needed
• Assist in collection of accounts receivable

Working Relationships and Scope

Work closely with Office and Project Managers to remain current on active job status and progress to keep customers and referral sources updated on progress if necessary

Performance Competencies

• Appearance Clean Rainbow branded shirts / tops and appropriate pants will be worn at all times when representing the company.
• Relationship Development Effectively builds professional relationships and networks. Brings value to referral sources and prospects and maintains appropriate level of contact.
• Integrity Ironclad. Does not cut corners. Constantly prioritizes the company’s interests. Earns trust of co-workers and customers. Intellectually honest.
• Oral Communication The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations.

Adaptable and able to think on his / her feet.

Written Communication Writes clear, precise, well-organized letters, proposals, and emails. The individual edits work for spelling and grammar and can read and interpret written information.

Uses appropriate vocabulary and grammar.

• Planning and Organizing Plans, organizes, and schedules his / her time in an efficient and productive manner. Focuses on key priorities.
• Discipline and Follow-up - Demonstrates a disciplined approach to sales. Strong on follow-up and follow-through. Leverages time effectively to obtain the best return on their efforts.

Self-starter and accustomed to working from sales plans and reports.

• Dependability The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Aggressive Constantly on the lookout for new contacts and sales opportunities. Studies and applies new sales techniques and technology.
• Technology The individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved customer contact management (CRM), standard word processing, spreadsheet, and PowerPoint software tools to enhance efficiency and accuracy of work performed.

Qualifications Knowledge, Skills, and Abilities

• Selling Skills Understands and effectively applies the concepts of differentiation and adding value. Knows customer markets, the issues and challenges they face, and can translate that information into useful selling strategies.

Builds long-term relationships that drive increased revenue and demand for services.

• Mathematical Skills Strong math skills Ability to compute rate, ratio, and percentages and to analyze performance against business plans and industry benchmarks.
• Computer Skills Demonstrates proficiency in the use of computers and computer software including enterprise systems (Fusion) and MS Office, Word, Excel and PowerPoint.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform this job.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear.

The employee is frequently required to stand and walk. The employee may be required to lift and / or move up to 10 pounds and occasionally lift and / or move up to40 pounds.

Working Conditions

• This position is predominantly carried out in an office environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected.
• Noise level in the work environment is usually quiet.

Last updated : 2024-06-18