About the Company: Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together!

About Rakuten: Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Experience Required : 6-15 Years

Key Responsibilities:

• Implement & Ensuring platform capabilities and containerization plan using Symcloud Kubernetes platform, Docker & service mesh
• Proactively identify and address issues to meet service level agreements (SLA), ensuring the continuous reliability and performance of the system
• Collaborate closely with the engineering team to troubleshoot and resolve issues, leveraging strong problem-solving skills and technical expertise.
• Develop comprehensive runbooks to streamline and document operational procedures, ensuring effective and standardized processes for the team.
• Serve as member of platform team to closely work with application teams to ensure
• Act as a key member of the platform team, collaborating closely with application teams to ensure uptime, seamless integration and optimal performance of the overall system.
• Optimize Symcloud platform infrastructure for high availability and scalability.
• Create tools using shell scripting or Python to empower L2 Engineers, enhancing efficiency and streamlining processes within the team.
• Collaborate within a global team spanning Japan, Europe, and North America, operating on a shift basis to ensure around-the-clock support and seamless coordination across different time zones.

Requirements:

• Mandatory to have CKA / RHOCP Certification.
• Linux administration - Advance
• Python / Bash Scripting – Advance.
• Cloud (Public / Private) experience - Advance.
• Must be able to work on Storage administration or container native storage.
• Hands on experience in System admin, troubleshooting, customer escalation & handling.
• Deep understanding of data management concepts around High availability, Disaster recovery, snapshots, clones, replication etc.