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Raleigh Ophthalmology is a busy well-established, progressive eleven physician group with subspecialty care in cornea, glaucoma, oculoplastics, pediatrics, and comprehensive eye care services. We have a robust practice, with three area office locations and dozens of bright, qualified employees who help us deliver the best service and patient care in our medical specialty.
Our employees are an integral part of the experience at Raleigh Ophthalmology. Not only are we committed to serving our patients, but we also have a culture of servant leadership and collaboration that supports each team members personal and professional development.
Position Summary:The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
Responsibilities:Displays high level of professionalism and gives superb customer service
Obtains and reviews patient demographic and insurance information for accuracy
Verifies insurance and collects copays, co-insurance, and outstanding balances
Ensures all patient intake forms are signed and complete
Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
Schedules appointments
Processes medical record requests per policies and procedures
Coordinates with Clinical Staff to ensure optimal patient experience
Qualifications:Education:
High School Diploma or Equivalent Certificate
Required Skills:
Minimum 2 years of experience in a medical office/health care setting
Minimum 2 years of health care insurance experience
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
The ability to learn quickly, retain training, problem solve and think independently
Preferred Skills:
Understanding of medical terminology
Company Benefits:We offer a competitive benefits package to our employees:
We also offer the following benefits for FREE:
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Full Time
$34k-42k (estimate)
06/23/2024
07/10/2024
raleighop.com
RALEIGH, NC
25 - 50
2011
ELIZABETH P PARROTT
$5M - $10M
Ambulatory Healthcare Services
The following is the career advancement route for Front Desk Associate (Onsite) positions, which can be used as a reference in future career path planning. As a Front Desk Associate (Onsite), it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate (Onsite). You can explore the career advancement for a Front Desk Associate (Onsite) below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Front Desk Associate keeps the front desk and lobby area clean and neat.
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The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.
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Working at the front desk requires using computers to keep records, process payments, and complete other tasks.
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Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.
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The Front Desk employee ensures positive customer experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Associate jobs
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/14/2022: Memphis, TN
A front desk receptionist needs to be highly organized, friendly and engaging.
01/09/2022: Chillicothe, OH
Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/03/2022: Bridgeport, CT
Front desk employees need to be able to get along and work with a variety of people.
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Always Be Available as a Mentor.
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Step 3: View the best colleges and universities for Front Desk Associate.