Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring.

Connecting. Growing together. This position is full time (40 hours / week) Monday Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8 : 00am 5 : 00pm.

It may be necessary, given the business need, to work occasional overtime. Our office is located at FRONT ST, Cuyahoga Falls, OH .

We offer 12 weeks of paid training. The hours during training will be 8 : 00am to 5 : 00pm, Monday Friday. Training will be conducted onsite.

Primary Responsibilities : Provides support to medical offices primarily by answering incoming calls. Tasks will include scheduling appointments, sending messages to providers’ office, respond to patient inquiries, and processing communication within the electronic medical record system to appropriate resource.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications : High School Diploma / GED OR equivalent experience Must be 18 years of age OR older 1 years customer service experience Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications Typing skills 50 words per minute Ability to work any of our 8-hour shift schedules during our normal business hours of 8 : 00am 5 : 00pm, Monday Friday.

It may be necessary, given the business need, to work occasional overtime Preferred Qualifications : 1 years of related medical office or medical assistant experience 1 years of experience in heavy / high call volume phone setting in either call center and / or medical facility Knowledge of Medical Terminology At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Last updated : 2024-06-26