13 Level III Technician Jobs in Manchester, NH
RAM JACK is Hiring a Level III Technician Near Manchester, NH
- 401(k)
- Opportunity for advancement
- Paid time off
- Training & development
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
SummaryThe IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player
IT Technician III Responsibilities:
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Some network and server solution design and architecture.
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
Job Summary
Full Time
$56k-71k (estimate)
09/11/2024
10/07/2024
kcramjack.com
MO
<25
Related Companies
The job skills required for Level III Technician include Customer Service, Computer Science, Active Directory, Service Desk, IT Support, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Level III Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Level III Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Level III Technician positions, which can be used as a reference in future career path planning. As a Level III Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Level III Technician. You can explore the career advancement for a Level III Technician below and select your interested title to get hiring information.
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