We are currently seeking a Guest Service Supervisor to help lead our Front Office Team!

Candidates with front desk experience in a hotel setting for at least one year, Opera PMS experience, and knowledge of general hotel policies and practices are preferred.

Primary responsibilities -

• Supervising & leading front desk team
• Training new desk agents as needed
• Verifying reports and responding to reviews online
• Checking guests in and out efficiently
• Handling guest requests in a timely manner
• Posting any charges incurred to a guest's room
• Verifying proper credit on guest accounts
• Answering phone calls
• Assisting guest with their reservation needs
• Customer service, recommendations, directions - assist the guest as needed
• Friendly, welcoming attitude

Communication skills are important as guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. Your problem solving skills will turn issues into opportunities so every guest leaves with great memories.

Languages:

• English - (Required)
• Spanish - would be great, but not essential

Friendly, customer service oriented applicants only please!

Work Remotely

• No

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• Employee discount
• Free parking

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel: 1 year (Required)
• Front Desk: 1 year (Required)

Work Location: In person