7 Front Desk Supervisor Jobs in Marquette, MI
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Ramada Marquette is Hiring a Front Desk Supervisor Near Marquette, MI
FRONT DESK Supervisor
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Job Summary
The front desk supervisor’s main responsibility is to provide an exceptional guest experience. The successful front desk associate will provide guests with concierge-like, solution-oriented service, while acting as an in-house sales representative.
Essential Functions
- Provide exceptional service. Be incredibly friendly and cheerful at all times. Possess a knowledge of the local area and the community’s offerings.
- Reasonably negotiate rates with travelers.
- Book group blocks.
- Help other departments as needed.
Operational Functions
- Register and process guests promptly upon arrival and departure.
- Know and understand the hotel’s guest rooms, amenities, and shortcomings and be able to speak to each of these in a positive manner.
- Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
- Resolves guest issues, complaints, or problems.
- Competently and cheerfully operates the telephone system according to Base standards.
- Acts as manager on duty in the absence of management staff.
- Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
- Proactively seeks out other duties and responsibilities to effectively benefit the operation of the hotel.
- Maintains appearance in a clean and professional manner.
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Qualification Standards
- Be friendly and cheerful; interact easily with strangers.
- Solve problems.
- Cooperate with and support others.
- Observe, react quickly and adjust to different guest situations.
- Quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
- Operate computer or cash register to handle monetary transactions and give correct change.
- Work well on multiple tasks at the same time.
- Cope with unusual circumstances, showing self-control and a happy demeanor during excitement.
- Possess strong organizational skills and strong detail orientation.
- Physically manipulate equipment such as: cash register, computer, credit card machines, telephone console/switchboard, calculator, etc.
- Grooming must meet property standards.
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Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 2 years (Required)
- Front Desk: 2 years (Required)
Work Location: In person
Job Summary
Full Time
$33k-45k (estimate)
07/14/2024
07/25/2024
The job skills required for Front Desk Supervisor include Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
12/22/2021: Paramus, NJ
Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
01/05/2022: Madison, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
12/30/2021: Dayton, OH
Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.
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