SUMMARY

Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests reach the clubhouse and promote Rancho Valencia notoriety.

ESSENTIAL FUNCTIONS

• Welcome and acknowledge all resort guests, villa owners, residents and vendors in a friendly, professional manner and provide quick, responsive customer service.
• Communicate with other departments as needed to enhance the guest check-in process and arrival experience.
• Maintain high level of guest recognition.
• Check logbook, emails and other message center several times daily.
• Keep on-going log of requests and deliveries within the resort.
• Follow Phone etiquette and provide proper greeting.
• Follow Radio etiquette with ear piece.
• Attend pre-shift meeting with Front Office for incoming arrivals, VIP’s and resort events.
• Attendant is knowledgeable about the facilities, scheduled activities, and daily events at the resort to offer recommendations.
• Attendant is knowledgeable of surrounding areas, provide directions and set up GPS in card accordingly.
• Maintain check-in and delivery logbook daily.
• Oversee complimentary bicycle use – maintain bikes clean and ready to use.
• Attend to bell carts – Cleanliness and charging daily.
• Assists guests with the resort car program.
• Keep Water and Ice available at all times.
• Keep Bell Desk, front circle and all areas cleaned at all times with no litter.
• Attendant to light fireplace at dusk in courtyard.
• Check croquet lawn for equipment (mallet, balls, bocce balls).
• Umbrellas, car seats, strollers, beach chairs and jumper cables available upon request.
• Run errands for guests when needed.
• Drop and retrieve mail daily from the P.O Box.
• Participate in all meetings as requested.
• To report any problems to the manager on duty in a timely manner.
• Always set up workstation with necessary supplies and maintain cleanliness throughout shift.
• Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
• Participate in and support hotel efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.

QUALIFICATIONS

Required

• Ability to smile, welcome, and engage the guests, visitors and co-workers in a professional and welcoming demeanor at all times.
• Ability to communicate in English with vendors, guests and staff, to their understanding.
• Basic computer knowledge.

Desirable

• Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays.
• Luxury Hospitality experience.

SKILLS

Required

• Strong customer service skills.
• Must have good communication skills in order to handle special requests.
• Must have good knowledge of proper telephone manners and etiquette.
• Ability to work without direct supervision.

Desirable

• Previous experience in other hotel positions.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time, remain stationery at assigned post for extended periods of time
• Ability to work in various environments including adverse weather conditions such as cold, rain or heat
• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Frequent need to stand for long periods of time.
• Lifting/carrying up to 30 lbs. frequently and up to 60 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
• Wear ear piece at all times during shift.