Rand Tower Hotel offers a central city location in the heart of downtown Minneapolis. Step into our lovingly restored Art Deco spaces and experience the finest in contemporary amenities and comforts. Set in a historic landmark building, our boutique hotel celebrates the grandeur and convivial spirit of the 1920s with spectacular design, gracious service, and exciting culinary experiences. Conceived by Minneapolis-based chef and restaurateur Daniel del Prado, our three restaurants and bars each bring distinct points of view on French cuisine.

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, print and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.

Job Type: Part-time

Pay: From $21.00 per hour

Benefits:

• 401(k) matching
• Food provided

Schedule:

• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person