127 Application Support Specialist Jobs in Portland, OR
Randstad Digital Americas is Hiring an Application Support Specialist Near Portland, OR
*Corp to Corp and 1099 arrangements are not permissible for this role*
*While this is a work remote role, candidates MUST reside within 1 hour of Portland, OR*
*Previous ServiceNow experience is a must
Description Role:
- We are looking for a Tier 1 Software Support Specialist to join our work from home Support Team. The Software Support department provides application and account
- support for all customer-facing applications. We are responsible for ensuring positive client experience through high-quality service and communication.
- We handle client support related to incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation
- and follow up.
Responsibilities/Duties:
- Function as a subject matter expert within customer systems and how end users access software or resources.
- Troubleshoot issues within proprietary software.
- Accurately identify the root-cause through researching, testing and replicating issues.
- Triage inbound support related issues. Provide user-friendly explanations.
- Inbound sources for support are telephone, emails and chat.
- Manage Support Cases for all interactions using internal ticketing systems. (MUST HAVE SERVICENOW EXP)
- Clearly communicate updates and resolution in appropriate terms directly with customers in writing or via phone.
- Track 100% of customer interactions to keep accurate records of impact for the future growth of the team.
- Effectively prioritize and escalate tickets to Senior Client Support Specialists following defined paths of escalation.
- Collaborate with upper levels of support within the Software Support team, owning resolutions as necessary.
- Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.
- Undertakes all work in accordance with agreed standards and using prescribed methods and tools in order to achieve well-engineered products.
- Has good communication and graphic design skills and an imaginative and structured approach to the organization of information.
- Pays close attention to detail.
- Has above average interpersonal skills and is able to work effectively in teams comprising different disciplines and with clients/users.
Job Summary
Full Time
$65k-88k (estimate)
06/24/2024
07/07/2024
The following is the career advancement route for Application Support Specialist positions, which can be used as a reference in future career path planning. As an Application Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Specialist. You can explore the career advancement for an Application Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Specialist job description and responsibilities
The Application Support Specialist administer all building activities like development of data models, application codes, on-line support and planning related tests.
03/20/2022: Rapid City, SD
They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
02/03/2022: Norfolk, VA
They also provide assistance to the customers or clients regarding the use of various software applications.
04/09/2022: Green Bay, WI
Application support analysts can provide support through email, phone calls or live chat.
04/18/2022: Gulfport, MS
Technical support relates to the maintenance of the app, software and other organization's technological systems.
02/22/2022: Trenton, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Specialist jobs
A person who plans to become an application support specialist should be prepared to train other personnel on how to meet the technical needs of customers effectively.
03/22/2022: Lexington, KY
Previous experience as an application support specialists or a similar role.
02/28/2022: Alexandria, LA
Provide technical support to teams within the organization, and to external clients when required.
03/03/2022: Sarasota, FL
Up-to-date knowledge of scripting, coding and application software.
02/21/2022: Anchorage, AK
A technical support specialist should be able to work calmly when under pressure.
02/19/2022: Worcester, MA
Step 3: View the best colleges and universities for Application Support Specialist.
