4 month contract to hire, onsite in Sarasota, FL.

$35/hr w2

Desktop Support Professional should have experience in troubleshooting and supporting settings and configurations within an enterprise end user environment.

Support of Microsoft Outlook and Connected Email Providers (such as Exchange Online) as it relates to an End User’s Operating Environment.

ActiveDirectory and Microsoft Entra/AzureAD Usage and Diagnosing to Support End User Objects and Computers such as Permissions/Attributes/Object Diagnoses for End User Issues

Group Policy in ActiveDirectory and Microsoft Entra/AzureAD such as Diagnosing Failures of Applying.

Supporting Windows Operating Systems 10/11 for various issues such as Software Install issues, boot issues, equipment issues.

Windows Update Issues such as Failures, Missing Updates, Applying Updates.

Hardware Expertise in Diagnosing/Repair and Replacement of Parts on Desktop and Laptops

Support systems like Azure Virtual Desktop/Citrix for Diagnosing and Supporting End Users such as Session Issues/Core Functionality of the Platforms from and End User Perspective such as Connection/Printing/Local Resource Replication rules and techniques with these products when used by an End User.

Knowledge in supporting:

Mobile Device Support on Android and iOS Platforms for Updates and Software.

MDM Ecosystems on Mobile Devices and how they operate on a device such as Intune.

Microsoft SharePoint Platforms for Diagnosing and Support of End User Issues with this Service.

Service Now Usage, such as Navigating and Managing your Queue

Diagnosing of Physical Printer Issues (Jams/Toner Replacements) and Software Related Printer Issues (Print Server/Spool/Queue)

Microsoft Office Products such as Teams/Excel/Word/etc and Extensive Support Capabilities.