56 Support Analyst I Jobs in Charlotte, NC
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Randstad Digital is Hiring a Support Analyst I Near Charlotte, NC
Top Skills
- Basic infrastructure experience/skills
- Windows server experience - linux would be a highly preferred
Required Qualifications
- Bachelor's degree in computer science or related field
- In addition to required degree, 1-year related work experience
- In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience
- Good Collaboration and Customer service skills
- Good interpersonal skills with the ability to work effectively in a team environment
- Proficiency with Microsoft Office tools.
- Highly motivated, flexible, and full of initiative.
- Ability to lead amongst peers to fulfill requests and resolve issues.
- Ability to analyze, resolve, and document problems and resolution
- Good Written and Verbal communication skills
- Experience and working knowledge of:
- Virtualization Technologies (VMware, Citrix).
- Windows server and desktop operating systems.
- Linux and UNIX server operating systems.
- Storage Area Network Infrastructure.
location: Charlotte, North Carolina
job type: Contract
salary: $24.93 - 28.93 per hour
work hours: 8am to 5pm
education: Bachelors
Responsibilities
- Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
- Setup/modify, monitor, and track the client server production batch job flows.
- Perform Server Reboots or system restarts (IPL) as needed.
- Provide support internally for any technical issues requiring escalation.
- Participates on projects teams to provide support and consultation as needed.
- Assist with monthly patch deployments.
- Participates in ongoing cross-training of technical and process knowledge.
- Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
- Lead and participate in major incidents and disaster recovery exercises.
- Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
- Develop and promote standard processes and procedures.
- Identify and implement automation opportunities.
- Experience level: Experienced
- Education: Bachelors
- Desktop Support
- Linux
- UNIX
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Job Summary
Full Time
$82k-104k (estimate)
10/20/2023
06/01/2024
The job skills required for Support Analyst I include Customer Service, Computer Science, Microsoft Office, Collaboration, Linux, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Analyst I positions, which can be used as a reference in future career path planning. As a Support Analyst I, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst I. You can explore the career advancement for a Support Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
04/03/2022: Minneapolis, MN
Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
03/20/2022: Rock Hill, SC
These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
03/17/2022: Long Beach, CA
Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
04/11/2022: Charleston, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
03/29/2022: Bakersfield, CA
At least 2 years previous experience within a system support role and function.
03/25/2022: Stamford, CT
Step 3: View the best colleges and universities for Support Analyst.
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