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Who are we
Randstad Enterprise operates in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US$11.
Randstad Enterprise is a truly global company and so are our clients.
About the role :
The Customer Journey Specialist is responsible for analyzing, mapping and optimizing the end-to-end customer experience across all touchpoints and channels for the retention and expansion of Randstad Enterprise’s largest clients, with special focus on our ABSM one-to-one approach.
This role focuses on understanding customer behaviors, needs and pain points to enhance satisfaction, retention and loyalty throughout the G2000 enterprise customer lifecycle.
The Customer Journey Specialist collaborates with cross-functional teams to identify opportunities for improvement and implement strategies that drive engagement and conversion.
Job responsibilities :
Job Title : Customer Journey Specialist
Location : Remote
Skills You Will Need
What can you expect in return from us?
Being a global organisation, randstad offers you a career, not a job. We provide extensive learning and development programs to help you reach your full potential.
We offer internal career opportunities, international mobility and a fully flexible working environment. Our salaries are competitive, our share save scheme unrivalled and our benefits are generous.
Last updated : 2024-07-02
Full Time
$37k-47k (estimate)
07/04/2024
07/05/2024
The job skills required for Customer specialist include Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer specialist positions, which can be used as a reference in future career path planning. As a Customer specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer specialist. You can explore the career advancement for a Customer specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Specialist job description and responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
05/01/2022: El Paso, TX
Responding promptly to customer inquiries.
03/04/2022: Elyria, OH
Communicating with customers through various channels.
04/11/2022: Saint Cloud, MN
Acknowledging and resolving customer complaints.
02/20/2022: Los Angeles, CA
Knowing our products inside and out so that you can answer questions.
04/22/2022: Denver, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Specialist jobs
Communicate clearly with customers.
04/10/2022: Long Beach, CA
Give credence to customer complaints.
05/08/2022: Kingsport, TN
Understand The Needs Of The Business.
02/20/2022: Tallahassee, FL
Listen attentively and actively.
03/12/2022: Madison, WI
Make the customer feel comfortable.
03/03/2022: Schenectady, NY
Step 3: View the best colleges and universities for Customer Specialist.