customer service representatives.

federal way , washington (remote)

posted may 30, 2024

**job details**

summary

$17 - $18 per hour

temp to perm

bachelor degree

category business and financial operations occupations

referenceAB_4544602

job details

Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in the WA or OR.

As a Customer Service Representative you will provide Customer Support over the phone and click to chat providing billing support to a variety of stakeholders. You will learn product knowledge during hands on New Hire training. If you are looking for a position that can turn into a long term career then this is an opportunity worth investigating.

salary: $17 - $18 per hour

shift: First

work hours: 8 AM - 5:30 PM

education: Bachelors

Responsibilities

As a Customer Service Representative your Job Duties will Include:

Answering incoming call volume and provide written communication for all lines of business for policyholders, agents, and strategic accounts

Processing transactions for multiple lines of business, systems, & products

Using multiple computer applications

Actively participates and involvement in department initiatives and goals

Maintaining Customer Service Metrics on Call volume, Quality of call and attendance.

The ideal Candidate will possess the following:

2 years of Customer Call Center Experience

Demonstrated ability to work successfully in a metric driven environment

Proven track record of Attendance and Punctuality

Ability to adapt to change.

Bi-linugal Spanish a Plus!

Excellent written and communication skills

If you enjoy working in a fast paced environment and are passionate about providing excellent customer service in an environment that promotes growth and opportunity for this position today!

Skills

Customer Service

Call Center Support

Data Entry

Adapting to Change

Telephone Etiquette

Active Listening

Excellent Communication Skills

Customer Focused

Click to Chat

Computer Savvy

Coach ability

Punctuality

Positive Attitude

Quality Assurance

Follow-up

Empathy

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

**get in touch**

we are here to help you with your questions.

BS

**becky statkus smith**

becky.statkussmith@randstadusa.com