Join our team as an HR Support Specialist! Handle employee and manager inquiries with professionalism and efficiency. Use your HR knowledge to provide accurate resolutions and maintain detailed case documentation. If you excel under pressure and value confidentiality, apply now to grow your career with us. This position is ON-SITE in Altamonte Springs, FL ***

Schedule

:Ability to travel to work, adhere to a hybrid in-person schedule on Monday, Wednesday, and Thursday, and remote on Tuesday and Friday. This applies to training and work

.Ability to work any shift between the following hours

• :7:00 am – 6:00 pm (M-TR
• )7:00 am – 4 pm (F

)
Roles and Responsibilitie

• s:
  Support and demonstrate customer service expectations and meet performance metr
• icsPositively influence team engagement and self-performa
• nceServe as a subject matter expert for employee and manager inquir
• iesHandle high volumes of inbound customer inquiries with exceptional service and problem-resolut
• ionApply procedures and policies to research and respond to calls/cases accurat
• elyUse sound judgment for appropriate resoluti
• onsUtilize tools and resources efficien
• tlyEscalate issues beyond the scope to the HR Specialist or Supervi
• sorDocument case notes and transaction statuses accurat
• elyStay updated on HR policies and employment l
• awsProduce and maintain functional records and repo

rts
Requireme

• nts Bachelor's degree with 2 years experience OR associate degree with 4 years of experi
• enceProficient in Microsoft Office S
• uiteAdaptable to fast-paced environments and fluctuating workl
• oadsKnowledge of relevant state and federal regulat
• ionsProficient in applying policies and proced
• uresStrong customer service and issue-resolution sk
• illsTyping speed of 50 words per minute with accu