job summary : Responsibilities :

Responsibilities :

• Answer inbound calls from customers to assist with financial inquires.
• Research information for customers and help assist with questions related to : payments, lost / stolen cards, disputes, fraud, transaction review, balance transfers etc.
• Review customer’s profiles and ensure they understand their account information.
• Assist customers with any transactions and acknowledge customers concerns.

Skills : Call Center Support, Interpersonal Sensitivity, Basic Computer Skills, Industry Representative, Adapting to Change, Typing Skills, Basic Software Skills, Call Center, Follow-up, Active Listening, Telephone Etiquette, Empathy, EMR, Customer Service, Client Service, Customer Relations, Customer support, Customer Relationship Management Experience : Experienced2 year(s)

responsibilities :

• Answer inbound calls from customers to assist with financial inquires.
• Research information for customers and help assist with questions related to : payments, lost / stolen cards, disputes, fraud, transaction review, balance transfers etc.
• Review customer’s profiles and ensure they understand their account information.
• Assist customers with any transactions and acknowledge customers concerns.

The essential functions of this role include :

working weekends

qualifications : Experience

Experience

• Experienced
• 2 years

Education

High School (required)

skills :

• Call Center Support
• Interpersonal Sensitivity
• Basic Computer Skills
• Industry Representative
• Adapting to Change
• Typing Skills
• Basic Software Skills
• Call Center
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Customer Service
• Client Service
• Customer Relations
• Customer support
• Customer Relationship Management
2 days ago