Are you passionate about helping others and resolving HR-related inquiries? Join our team as an HR Customer Service Representative! This role is a vital part of our Employee Contact Center, serving as the first point of contact for employees seeking assistance with HR-related questions or issues. Our HR Customer Service Representatives are responsible for quickly analyzing employee inquiries, utilizing system resources to provide accurate and efficient resolutions, and engaging appropriate escalation resources when necessary. If you are dedicated to providing top-notch customer service and have a understanding of HR practices, we encourage you to apply for this exciting opportunity!
salary: $20.99 - $21 per hour
shift: First
work hours: 7 AM - 6 PM
education: Bachelors
Responsibilities
Key Responsibilities:

• Provide exceptional customer service and resolve HR-related inquiries.
• Analyze and respond to employee questions using documented procedures.
• Utilize system tools for accurate and efficient resolution.
• Escalate complex issues to HR Specialists or Supervisors.
• Maintain detailed documentation of inquiries and resolutions.
• Stay updated on HR policies and employment laws.
• Produce and maintain records and reports.
• Demonstrate patience and effective communication under stress.
• Ensure employee privacy and confidentiality.

Qualifications:

• Analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to handle a high volume of inquiries and provide resolutions efficiently
• Knowledge of HR policies, procedures, and employment laws
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in using HR system tools and resources

Interested candidates should submit their resume detailing their qualifications and experience to linda.wrightmalin@randstadusa.com
The essential functions of this role include:

working in a smoke free environment

Skills

Human Resources

Health Insurance Policies

payroll

Benefits

Employee Data Management

Phones

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.