About the Company: Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). - Tasks and activities are defined and routine. - Ability to lift up to 50 pounds - Point of contact to receive, review and electronically log customer jobs - Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers) - Operate office/production equipment (printer, copier, fax, scan) - Apply asset tags to office equipment and update database - Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary - Process and distribute incoming and outgoing faxes, log for billing purposes - Process basic forms and update information using a PC - Wrap, pack, label, and ship finished product - Collect and submit meter reads - Maintain appropriate supply inventory, distribute supplies as required - Problem solve issues to complete production, delivery, and output requirements - Perform quality inspection before, during and after output of each production run - Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided - Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications - Operate high volume printers and copiers- Estimate, schedule and track incoming production jobs - Track and store jobs as customer requires for reuse at a future date, including file back-up- Inspect files for problem areas, including fonts, image resolution and image registration Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution Integrate variable data files into printed format using templates provided File/document conversion (utilizing standard software) - Perform operator maintenance on equipment - Maintain reporting logs and information for billing - Track and store jobs as customer requires for reuse at a future date, including file back-up - Perform minimal training to customer end-users on equipment - May develop work processes or templates - May operate high volume folding and inserting mail equipment

Responsibilities:

• Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing).
• Tasks and activities are defined and routine.
• Ability to lift up to 50 pounds.
• Point of contact to receive, review and electronically log customer jobs.
• Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers).
• Operate office/production equipment (printer, copier, fax, scan).
• Apply asset tags to office equipment and update database.
• Track and coordinate the move, add or change of office equipment assets at customer accounts.
• Clean and maintain office equipment when necessary.
• Process and distribute incoming and outgoing faxes, log for billing purposes.
• Process basic forms and update information using a PC.
• Wrap, pack, label, and ship finished product.
• Collect and submit meter reads.
• Maintain appropriate supply inventory, distribute supplies as required.
• Problem solve issues to complete production, delivery, and output requirements.
• Perform quality inspection before, during and after output of each production run.
• Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided.
• Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications.
• Operate high volume printers and copiers.
• Estimate, schedule and track incoming production jobs.
• Track and store jobs as customer requires for reuse at a future date, including file back-up.
• Inspect files for problem areas, including fonts, image resolution and image registration.
• Index electronic materials to media such as CDROM, disk or tape, for reproduction and distribution.
• Integrate variable data files into printed format using templates provided.
• File/document conversion (utilizing standard software).
• Perform operator maintenance on equipment.
• Maintain reporting logs and information for billing.
• Track and store jobs as customer requires for reuse at a future date, including file back-up.
• Perform minimal training to customer end-users on equipment.
• May develop work processes or templates.
• May operate high volume folding and inserting mail equipment.

Required Skills:

• Able to demonstrate Computer Skills.
• Functional knowledge of PC (keyboard functions, mouse, etc.).
• Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet.
• Create spreadsheets.
• Use standard formulas.
• Sort.
• Filter, and create graphs.
• Import/export information.
• Embed files into applications.
• Move data between Word and Excel.
• Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network.
• Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry.
• Able to demonstrate ability to use internet explorer for web browsing, send documents to preconfigured printer.
• Able to demonstrate basic math skills (division, multiplication, percentages).
• Able to demonstrate business maturity and professionalism.
• Workers acting as first responders require basic use of MS Office, sufficient to maintain reporting in Excel; web access knowledge and Internet skills, plus proficiency in PC connectivity to printers as well as printer configuration (setting default parameters).

Experience: Experience in a Customer Service environment (minimum 1 year)

Qualifications:

• Minimum: High School Diploma or equivalent.
• Required: Post high school technology training or experience.

Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.