Summary

Rapid City Counselors Office Manager is responsible for overseeing the daily operations of our group mental health practice, assisting in delivering high-quality care to clients. This role includes overseeing administrative staff, preforming billing and insurance processes, credentialing clinicians with insurance companies, and ensuring compliance with relevant regulations and standards.

Responsibilities

• Manage day-to-day operations
• Develop and implement policies and procedures for efficiency
• Compile training documentation and materials to fulfill protocols
• Recruit, hire, train, and supervise administrative and support staff.
• Provide staff support to providers, fostering a collaborative work environment.
• Coordinate staff meetings and facilitate communication between providers and administrators.
• Oversee the insurance credentialing process for providers
• Develop and maintain insurance company relationships
• Oversee the billing process, ensuring accurate and timely submission of claims to insurance companies.
• Monitor accounts receivable, follow up on unpaid claims, denials, and rejections.
• Implement and monitor billing policies and procedures to maximize revenue and reduce claim denials.
• Address client concerns and complaints promptly and professionally.
• Ensure a high level of client satisfaction by monitoring service quality and implementing improvements as needed
• Oversee the client intake and discharge processes
• Maintain accurate and confidential records of client information, billing data, and clinician credentials.
• Utilize practice management software and other tools to streamline operations and enhance data accuracy.

Qualifications

• High school diploma with greater than two years as an office manager -or-
• BS/BA in office administration or relevant field is preferred

Skills and Competencies

• Proven experience as an office manager, office assistant, or relevant role
• Ability to manage multiple priorities and work under pressure.
• Detailed knowledge of insurance billing procedures and requirements.
• Strong analytical skills and attention to detail.
• Commitment to maintaining confidentiality
• Ability to foster a positive and collaborative work environment.
• Outstanding communication and interpersonal abilities
• Excellent organizational and leadership skills
• Familiarity with office management procedures and basic accounting principles
• Highly proficient with Microsoft Suite Products
• Knowledge of medical billing

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How is your previous experience relevant to this role?
• What experience do you have with medical billing?
• Are you willing to undergo an administrative and leadership assessment, and background check, in accordance with local law/regulations?

Experience:

• Microsoft Office: 2 years (Required)
• Administrative experience: 1 year (Required)

Work Location: In person