In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

At RapidSOS, we are empowering safer, stronger communities with faster, data-driven emergency response. In partnership with public safety, RapidSOS created the world’s first intelligent safety platform that securely links life-saving data from 500 million connected devices, apps and sensors and 100 technology partners directly to RapidSOS Safety Agents, 911, and first responders globally. The platform is used by over 16,000 first responder agencies and supports 171 million emergencies each year. When people need help during an unsafe moment or an emergency, their connected device, home or building that is RapidSOS Ready, delivers essential data to the right place, when it matters most.

What this role is about: The RapidSOS team is looking for a driven Senior Product Manager to help us apply new intelligence to the platform we have built. As a Senior Product Manager at RapidSOS, you will have a key role in our Product organization. You will drive planning, coordination, and delivery of product solutions. You will collaborate cross-functionally with Design, Engineering, Product, Sales and Marketing teams to create valuable product roadmaps and drive adoption of new features. You’ll thrive in this role if you enjoy working on strategic challenges as well as technical implementation details. Your work will be part of our journey to make the systems and tools for emergency response more intelligent and more effective in order to drive superior safety outcomes every day. 

This role will focus on working closely with our 100 tech partners and all the infrastructure that supports them. Examples of recent work on this team include building systems that allow thousands of first responders to be notified immediately when a train derailment occurs; developing automation that saves time and speeds emergency response; and deploying insights that help prove this value to our customers and partners.

What you’ll do: 

• Own one or more major thematic focus areas for the product team, responsible for guiding long-term strategy, shaping business decisions, and driving cross-functional success
• Work with key internal and external stakeholders to create detailed product roadmaps, present priorities, roadmaps and timelines to internal stakeholders and successfully deliver working software
• Collaborate with product, engineering and target customers to gather requirements, understand dependencies and deadlines, and identify risks and opportunities
• Write and maintain user stories throughout the entire software development life cycle
• Work with UI/UX and Engineering teams to successfully deliver working and valuable software with an understanding of dependencies, deadlines, risks and opportunities
• Effectively communicate new product launches - through written communication, as well as presentation and training formats - to all relevant stakeholders
• Identify and lead areas in which the Product team can take ourselves to the next level, whether it be from a process or product perspective
• Understand market dynamics and identify customer challenges that represent significant market opportunities for RapidSOS
• Help coach and mentor junior team members; lead by example and help build best practices 

What we’re looking for in our ideal candidate: 

• 5 years of experience in a product management role, ideally with enterprise software development experience
• Comfort making important decisions through a structured approach with limited guidance and significant ambiguity 
• Proven ability to discover user needs, develop and validate product hypotheses, and develop a strategic product roadmap
• Confidence using data to prioritize and develop success metrics, and doing both in contexts of imperfect information
• Effective communication skills in a variety of settings and with different stakeholders at all levels
• Highly organized, self-directed, and self-motivated ability to deliver and manage a project from ideation to launch
• Strong sense of urgency and a mindset for ruthless prioritization; ability to iterate on MVPs
• Innate curiosity and hands-on approach with an attitude that no task is either too big or small
• Mission-oriented and impact-driven mindset - we are building products that save lives
• Ability and willingness to travel 10-15% of the time

Bonus:

• Experience working in or with government or public sector organizations, or other highly regulated and complex industries

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally 
• Competitive salary and benefits and equity participation 
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $145,000 - $170,000. This role will also be eligible to receive equity options. #LI-Hybrid

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/