1 Field Services Engineer 2 Job in Paul, MN
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Rapiscan | AS&E is Hiring a Field Services Engineer 2 Near Paul, MN
OverviewRapiscan Systems | AS&E, an OSI Systems Company is seeking a Field Service Engineer, based out of the Great Lakes Region.
We are proud to be a trusted provider of advanced X-ray technologies for ports, borders, military, high-threat facilities and critical infrastructure all over the world. Be a part of our mission to provide our customers with best-in-class cargo and vehicle screening systems and services so they can combat terrorism, trade fraud, drug and weapon smuggling, and illegal immigration.
A Field Service Engineer (FSE) 2 with AS&E has the primary responsibility of ensuring that the users of AS&E equipment are satisfied with its performance. This is an intermediate level position that will require advanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. In this position you can expect up to 100% travel (International & Domestic). It is not uncommon to incur work days in excess of 8 hours. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. An FSE 2 will be expected to assist in the field training of new FSE 1’s.
ResponsibilitiesMinimum 5 years (or equivalent experience) of supporting complex capital equipment in a service capacity; previous X-Ray experience a plus, prior field service experience preferred.
Please review our benefits here: Life at OSINOTICE TO THIRD PARTY AGENCIESOSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.Equal Opportunity Employer - Disability and VeteranEEO is the LawPoster Link: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
We are proud to be a trusted provider of advanced X-ray technologies for ports, borders, military, high-threat facilities and critical infrastructure all over the world. Be a part of our mission to provide our customers with best-in-class cargo and vehicle screening systems and services so they can combat terrorism, trade fraud, drug and weapon smuggling, and illegal immigration.
A Field Service Engineer (FSE) 2 with AS&E has the primary responsibility of ensuring that the users of AS&E equipment are satisfied with its performance. This is an intermediate level position that will require advanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. In this position you can expect up to 100% travel (International & Domestic). It is not uncommon to incur work days in excess of 8 hours. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. An FSE 2 will be expected to assist in the field training of new FSE 1’s.
Responsibilities
- Perform service and maintenance for AS&E systems, as requested by Field Service Managers.
- Follow Field Service contract requirements for response time, information reporting and customer management.
- Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with AS&E business objectives.
- Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.
- Maintain and carry Field Service Tool Set.
- Assist FSE 1's or peers when needed or requested
- Complete timely reporting of labor, expense and materials to support relevant service contract requirements and AS&E policy.
- Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per AS&E policy, including any specific customer contractual requirements (as needed).
- Follow company safety program requirements.
- Provide system status updates via Oracle reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
- Carry company provided cell phone and laptop and be on call.
- Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
- Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
- Duties may be modified or assigned at any time to meet the needs of the business
- Possess the willingness and flexibility to travel up to 100%.
- Work independently to plan and arrange travel accommodations within AS&E guidelines
- Possess the flexibility and capability to deal with sudden changes (i.e. customer schedules, flight delays, on site weather delays, etc.)
- Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including timely submission of expenses
- The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities.
- Understand and comply with company travel policy
- Maintain valid passport and credit card as required to support business travel.
- Ability to pass company background, driving, credit checks and drug screens, and maintain in good standing.
- B.S. in Electronic Technology or Engineering with Mechanical Engineering experience
- Previous experience may be substituted for the Technical Degree.
- Strong knowledge / skills of Analog, Digital, and Mechanical systems.
- Networking hardware and software knowledge and application skills a must
- Database management and programming, software / firmware protocols.
- Ability to effectively manage both technical and administrative functions.
- Strong written and verbal communication skills (multi-lingual is a plus).
- Good working knowledge of Microsoft Office suite.
- Working knowledge of ERP system (D365 preferred)
- Must be able to work independently and make logical decisions within position parameters based upon AS&E’s guidelines.
- Able to work on call rotation and work off hours as needed
- Must be able to stand, bend, stoop, walk and lift up to 50 pounds on a daily basis. Able to work outside in inclement weather as needed.
- Due to contract with the US Federal Government must be a US Person (US Citizen or US Permanent Resident).
Please review our benefits here: Life at OSINOTICE TO THIRD PARTY AGENCIESOSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.Equal Opportunity Employer - Disability and VeteranEEO is the LawPoster Link: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
Job Summary
JOB TYPE
Full Time
SALARY
$86k-105k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
06/24/2024
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The job skills required for Field Services Engineer 2 include Field Service, Customer Service, Innovation, Microsoft Office, Calibration, Programming, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Services Engineer 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Services Engineer 2. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Field Services Engineer 2 positions, which can be used as a reference in future career path planning. As a Field Services Engineer 2, it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Services Engineer 2. You can explore the career advancement for a Field Services Engineer 2 below and select your interested title to get hiring information.
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