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Purpose:
The Director of Operations Support Services will be responsible for overseeing the departments in the organization that provide support to the patient service center (healthcare contact center) operations, including workforce management, analytics, quality, and training, and is vital to the effective delivery of patient care, the maintenance of compliance, and the optimization of the performance of the patient service center team. This role involves strategic planning, process improvement, team support, facilitation of collaboration, and the effective management of these critical support functions to ensure operational efficiency, effective team performance, and client satisfaction. The ideal candidate will have a strong background in HUB/healthcare contact center operations management, exceptional leadership skills, and a proven track record of driving operational excellence.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Work Environment:
This job operates in a professional office environment and teleworking from the employee’s home address listed in their employment file. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. When telecommuting employees must have reliable internet access in order to access required systems and software associated with the position's responsibilities. The amount of time the employee is expected to work per day or pay period will not change as a result of participation in the teleworking program. Employees are responsible for the set-up of their home office environment, including physical set-up, internet connection, phone line, electricity, good lighting, comfortable temperature, furniture, etc. Employee’s teleworking space should be separate and distinct from their “home space” and allow for privacy. RareMed-PSC expects employees teleworking to be as efficient and professional as if they were in the office. The amount of time spent in office or teleworking is contingent upon the needs/priorities of RareMed-PSC and will vary based on those needs/priorities.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.
Full Time
$150k-168k (estimate)
07/06/2024
07/19/2024
raremed.com
Pittsburgh, PA
<25
Telecommunications