137 Customer Success Manager Jobs in San Francisco, CA
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Rattle 🦖 is Hiring a Customer Success Manager Near San Francisco, CA
Company Overview
Rattle is a B2B SaaS startup innovating on how revenue teams make their sales processes repeatable and scalable, leading to better rep productivity and improved win rates. We have an enviable customer list including companies like Twilio, Figma, and Intercom and have helped them achieve greater efficiency and sales team performance using our AI-driven platform. As a member of the 'Next 50 GTM Startups' list, Rattle has an exciting future trajectory, and we are looking for startup-loving individuals to join our team.
Job Overview
Join Rattle as a Customer Success Manager and collaborate with customers at leading tech companies. You'll understand their needs, provide guidance, and ensure they achieve their business objectives using our products.
Responsibilities include managing the end-to-end customer experience for a mid-market account book, acting as a trusted advisor, and developing scalable strategies to drive best-in-class NRR. You'll also help inform our product to impact other teams.
This role is based in San Francisco, with three days in the office.
Key Responsibilities
- Drive onboarding, adoption, utilization, and growth in Rattle’s existing customer base by owning specific customer accounts
- Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
- Learn our product inside and out and help your customers drive business outcomes
- Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
- Surface opportunities to expand existing accounts when it’s right for the customer
Qualifications / Requirements
- 5 years of success in your current Customer Success role
- Ability to build Customer Success playbooks and new processes based on learnings
- Ability to work cross-functionally to solve customer problems creatively
- Ability to navigate ambiguity in a fast-paced team
Nice To Haves
- You've been a first or early hire at a growing start-up before
- You've got strong technical chops
What We Offer
- Equitable salary and equity
- Open Time Off
- Comprehensive health, dental, and vision insurance with 100% of the employee only premium covered by Rattle
- Paid Parental Leave
- Hybrid work-environment (in-office and your home office)
- Occasional travel for offsites and events
Job Summary
Full Time
$106k-148k (estimate)
07/14/2024
08/11/2024
rattleresearch.com
Sheffield
<25
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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