Purpose Responsible for managing the “guest experience” who creates the all-important “first impression” of Ravago Areas of Responsibility / Tasks Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below. 1. Essential Functionsa) Welcome visitors and direct them to the relevant office/personnel.b) Carrying out clerical duties such as answer, screen, and forward incoming phone calls, respond to emails, and prepare documents, including office correspondence, work in with excel to maintain records, and some light reporting maybe required.c) Maintain office security by following safety procedures and controlling access via the reception desk (monitor visitor dashboard, assist with issuing visitor badges and guest parking tags)d) Maintain general office files, including parking files, visitor/guest data, and other files related to the company’s daily office operations.e) Assist in ordering office supplies, equipment, and submit for furniture repair.f) Create work orders for maintenance of office facilities, and equipment.g) Assist with local employee engagement events.h) Back up Office Services Coordinator as needed with mail, office supplies etc.i) Perform other relevant duties such as photocopying, scanning, faxing as needed. 2. All other duties as assigned Supervisory Responsibilities Not ApplicableCompetencies; Knowledge, Skills, Abilities (KSA)To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture. 1. Confidentiality is a MUST.2. The ability to operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer.3. Excellent verbal and written communication skills4. Working knowledge of mail processes such as postage machine, UPS, and Federal Express.5. Multi-tasking, organization and time-management skills is important, with the ability to prioritize tasks.6. Professional appearance, demeanor and presence.7. Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams). Ability to maneuver various online platforms and/or software.8. Attention to details.9. Ability to work both independently and in a team environment.10. Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice. Minimum Qualifications/ Education / Experience / Certifications 1. Education: a. High school diploma. Associates degree preferred.2. Experience:a. Proven work experience as a receptionist, front office representative or similar role preferredb. 3 or more years’ office administration experience preferred. Hands-on experience with office equipment (e.g. computers, copy machines and printers)3. Licenses / Certifications: a. Valid driver’s license – required4. Language: a. Proficiency in English requiredb. Bi-Lingual – Spanish or Portuguese is a plus