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Customer Account Specialist
Ravago Orlando, FL
$36k-44k (estimate)
Full Time | Wholesale 3 Weeks Ago
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Ravago is Hiring a Customer Account Specialist Near Orlando, FL

PurposeThe focus of the Account Specialist is to provide primary customer service support and partner with outside sales to manage daily activities for their assigned customer accounts. The Account Specialist serves as the point of contact for customers’ requests and transactions, and coordinates fulfillment of shipping orders. The objective of the position is to assist in the sales process, making transactions easier for both the sales team and customers, while operating under Bamberger Amco’s guidelines and procedures.
Areas of Responsibility / TasksPerformance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.
  • Area of Focus (In order of percentage of time spent on activity, importance and/or priority)
  • Coordinates and owns the order flow across multiple departments within Bamberger Amco
  • Processes customer purchase order and all related requests
  • Ensures the transaction meets acceptable profit requirements and shipment deadlines
  • Provides proper documentation and certifications related to the transaction
  • Maintains all customer specific information within the Bamberger Amco operating system
  • Follows guidelines in submitting accurate and complete requests/paperwork to other departments by appropriate deadlines
  • Works in conjunctions with the Sales Representative to ensure customers are invoiced correctly at the time of shipment
  • Communicates order status to customers, including backorder information, blanket order status and future order confirmations
  • Assists in all proactive duties aimed at executing soft sales, managing targets and maintain current account
  • Understands and communicates company policies and guidelines and
  • Contributes to the team’s success by assisting with coverage during absences
  • Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessment of options and reaching logical accurate conclusions from available information
  • Stays up-to-date on development related to the company, profession, resources and technology
  • Evaluates and makes recommendations to Management in regards to business practices
  • Assists with additional projects as needed
  • All other duties as assigned
Supervisory Responsibilities
  • Not Applicable
Competencies; Knowledge, Skills, Abilities (KSA)To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.
  • Experience in distribution or supply chain
  • Familiarity with Tableau or similar reporting software
  • Excellent communication skills, both written and verbal
  • Proficiency in Microsoft Office: Outlook, Word, Excel
  • Willingness to adapt in an evolving environment
  • Ability to maintain a high level of organization and prioritization
  • Strong analytical skills
  • Innate sense of urgency that provides proactive and consistent work
  • Proven ability to work well within a team and promote strong working relationships while maintaining a professional attitude and positive outlook
  • Capacity to produce a large quantity of error free work in a timely fashion
  • Experience in distribution and supply chain preferred
Minimum Qualifications/ Education / Experience / Certifications
  • Education: Bachelor’s degree or equivalent work experience required
  • Licenses / Certifications:
    • Valid driver’s license – required
  • Language:
    • Proficiency in English required
    • Bi-Lingual – Spanish or Portuguese is a plus
Work Environment / ConditionsThe work environment/conditions described herein are representative of those that an incumbent may experience, and therefore
        • Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
        • Hybrid In office environment
Physical Requirements / DemandsThe physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.
  • While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
  • Push, pull, and lift to 40lbs on a weekly basis.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
  • Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$36k-44k (estimate)

POST DATE

06/05/2024

EXPIRATION DATE

07/03/2024

WEBSITE

ravago.com

HEADQUARTERS

BANGALORE, KARNATAKA

SIZE

1,000 - 3,000

FOUNDED

2010

REVENUE

$50M - $200M

INDUSTRY

Wholesale

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The job skills required for Customer Account Specialist include Communication Skills, Outside Sales, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Account Specialist positions, which can be used as a reference in future career path planning. As a Customer Account Specialist, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Specialist. You can explore the career advancement for a Customer Account Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Account Specialist job description and responsibilities

Build and develop relationships with customers to ensure continued partnership.

01/18/2022: Phoenix, AZ

Respond to customers with a sense of urgency to provide an excellent customer experience.

01/03/2022: Vincennes, IN

Sometimes referred to as a customer or client account specialist, these sales professionals help to maximize profits by maintaining strong relationships with existing customers and working to land new ones.

01/12/2022: Yakima, WA

Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely.

03/09/2022: Stockton, CA

The duties of an account specialist are to serve customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.

02/06/2022: Great Falls, MT

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Account Specialist jobs

They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

02/11/2022: Chillicothe, OH

Client Account specialists must also set up and create archives for client records.

01/06/2022: Appleton, WI

As such, customer account specialist are expected to provide first-class service to their customers.

01/25/2022: Vincennes, IN

Manage endorsement requests and change requests from customers.

03/26/2022: Los Angeles, CA

Ultimately, a top-notch key account specialist should have good numerical skills, pay attention to detail, and possess problem-solving skills.

01/06/2022: New Britain, CT

Step 3: View the best colleges and universities for Customer Account Specialist.

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