About Us: Raven Print and Marketing is a dynamic company specializing in both apparel and promotional products. We are dedicated to providing top-notch customer service and high-quality products to our clients. Our team is passionate about helping customers find the perfect solutions for their branding and promotional needs.

Job Description: We are currently seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be responsible for assisting customers with inquiries related to both apparel and promotional products. You will play a key role in providing exceptional service, building strong client relationships, and ensuring customer satisfaction.

Responsibilities:

• Respond promptly to customer inquiries via phone or email, regarding both apparel and promotional products.
• Assist customers with product selection, customization options, pricing inquiries, and order processing.
• Coordinate with suppliers and vendors to ensure timely delivery of orders and resolve any issues that may arise.
• Provide proactive communication to customers regarding order status, shipping updates, and any potential delays.
• Handle customer complaints and concerns with professionalism and empathy, striving for a resolution that exceeds expectations.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Collaborate with the sales and production teams to address customer needs and ensure a seamless experience.

Qualifications:

• Previous experience in customer service, 3 to 5 years in the apparel or promotional products industry.
• Excellent communication skills, both verbal and written, with a strong emphasis on customer service.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in computer skills and experience with CRM systems or order management software.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Passion for providing outstanding customer service and a positive attitude towards helping others.

Benefits:

• Competitive wage
• Health insurance
• Paid time off
• Employee discounts on apparel and promotional products
• Opportunities for professional development and career advancement

How to Apply: If you are excited about the opportunity to work in a dynamic environment and contribute to our team, please submit your resume, and cover letter outlining your qualifications and why you would be a great fit for this role. We look forward to reviewing your application!