7 Product Support Representative Jobs in Portsmouth, NH
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Raven Ridge is Hiring a Product Support Representative Near Portsmouth, NH
We are seeking a highly motivated and customer-oriented individual to join our team as a Product Support Specialist in the Electrical/Electronic Manufacturing industry. As a Product Support Specialist, you will be responsible for assisting customers with technical issues and inquiries related to our diverse range of products.
In this role, you will have the opportunity to apply your strong technical knowledge and problem-solving skills to troubleshoot and resolve issues, ensuring customer satisfaction. You will serve as a liaison between our customers and the internal teams, providing feedback and suggestions for product improvement.
Responsibilities
- Provide exceptional customer support by phone, addressing technical issues and inquiries promptly and effectively.
- Collaborate with internal teams to ensure timely resolution of customer complaints and escalations, ensuring a positive customer experience.
- Conduct product training sessions for customers, assisting them in understanding the features and functionality of our products.
- Assist in the testing and evaluation of new products, providing valuable feedback to the product development team.
- Document and maintain accurate records of customer interactions, technical issues, and resolutions in our CRM database.
- Stay up-to-date with industry trends and technological advancements to provide customers with the latest information and solutions.
- Experience in a technical support role within the electrical/electronic manufacturing industry.
- Basic knowledge of electrical systems and components.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
- Familiarity with CRM systems and the ability to efficiently navigate and document customer interactions.
- Exceptional problem-solving skills and the ability to work well under pressure.
- Ability to work independently and as part of a team, demonstrating strong interpersonal skills.
Job Summary
Full Time
$59k-81k (estimate)
02/05/2024
06/30/2024
ravensridgecasita.com
Richford, VT
<25
Related Companies
The job skills required for Product Support Representative include Problem Solving, Communication Skills, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Representative positions, which can be used as a reference in future career path planning. As a Product Support Representative, it can be promoted into senior positions as a Sales Support Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Representative. You can explore the career advancement for a Product Support Representative below and select your interested title to get hiring information.
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