Job Title: Customer Service Super Star/ ZenDesk Wiz

Job Summary:
Raw Story, the nation's #1 progressive online news site, is looking for a Customer Support Specialist to assist our readers with technical problems while using our products and services.

Your responsibilities will include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software (preferably ZenDesk).

Applicants should have the following experience:

• At least 3 years experience as a Customer Support Specialist or similar CS role
• Experience using Zendesk or similar help desk tool a plus
• Excellent communication and problem-solving skills
• Good organizational skills
• Multi-tasking abilities
• Patience when responding to tough cases and difficult customers

To find out more about the position, please email your resume and cover letter to wendy@rawstory.com.

Raw Story is an Equal Opportunity Employer and discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, sexual orientation or genetic information is not tolerated.

Job Type: Full-time

Pay: $40,633.00 - $43,368.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office
• Remote

Location:

• Memphis, TN (Required)

Work Location: Remote