5 Service Desk Technician II Jobs in Philadelphia, PA
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Razor Technology is Hiring a Service Desk Technician II Near Philadelphia, PA
Qualified candidates must have strong interpersonal skills to interact positively and productively with end users. Under limited supervision, this person will be responsible for providing hands-on technical support and maintenance for company's computing environment. This includes but is not limited to the support for day-to-day operations of all hardware and software technologies for desktop, laptop, and mobile device along with inventory and shipping of equipment to/from new users. In this role you will also be responsible for providing break/fix support.
End User Support responsibilities
- Demonstrate a "can do" attitude to provide superior customer service in a fast-paced environment.
- General desktop support of end-user equipment and software (Windows 7 /10 / 11 Active Directory Environment).
- Support local area networking and telephony equipment (Cisco Environment).
- Support business software including Microsoft Office and various proprietary systems:
- Office 365
- Zendesk
- Okta
- Triage incoming tickets on a rotating schedule with other support team members.
- Microsoft Intune
- Operating system and Hardware support
- Support telephony, mobile device management and messaging (iPhone, Android).
- Document support interactions in the ticketing system following policies, procedures and processes.
- Track and send out equipment to new users
- Handle break/fix issues
- Maintain proper documentation.
- Participate in the continuous assessment and improvement of the quality of care and services provided by the Desktop Support Team.
- Proactively identify potential areas of risk and escalate within the Infrastructure team as needed.
- Ability to support a variety of technologies, business departments and systems, and independently resolve problems and proactively communicate solutions.
- Ability to establish and maintain effective relationships with internal team members and system users.
Razor Technology gives you all the tools, resources, and technology you need to stay competitive, relevant, and profitable. Your fast-changing business challenges keep us focused on providing world-class technology solutions. But our desire to create trusted, long-lasting relationships keeps us focused on delivering the highest standards of service.
Keeping up with emerging technologies and trends isn’t easy—but you don’t have to do it alone. We’re with you every step of the way. We develop, implement, and support end-to-end IT solutions that simplify your infrastructure, eliminate cost, and allow you to scale on demand.
Headquartered in Philadelphia, we serve over 300 clients in the greater Northeast and Mid-Atlantic regions. Whether SMB or enterprise, our clients need help leveraging the benefits of scalable, reliable and secure IT solutions. We take the pressure off you and your IT department so you can focus on what matters most: running your business.
Your Trusted IT Solutions Expert Razor Technology gives you all the tools, resources, and technology you need to stay competitive, relevant, and profitable. Your fast-changing business challenges keep us focused on providing world-class technology solutions. But our desire to create trusted, long-lasting relationships keeps us focused on delivering the highest standards of service. Keeping up with emerging technologies and trends isn’t easy—but you don’t have to do it alone. We’re with you every step of the way. We develop, implement, and support end-to-end IT solutions that simplify your infrastructure, eliminate cost, and allow you to scale on demand. Headquartered in Philadelphia, we serve over 300 clients in the greater Northeast and Mid-Atlantic regions. Whether SMB or enterprise, our clients need help leveraging the benefits of scalable, reliable and secure IT solutions. We take the pressure off you and your IT department so you can focus on what matters most: running your business.
Job Summary
Full Time
IT Outsourcing & Consulting
$50k-62k (estimate)
07/25/2024
08/30/2024
razor-tech.com
CONSHOHOCKEN, PA
25 - 50
2004
GEORGE SUCHER
$10M - $50M
IT Outsourcing & Consulting
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About Razor Technology
Razor Technology is a leading end-to-end IT Consulting & Solutions Provider dedicated to helping organizations grow through smart and resilient IT. Our vision is to reinvent what it means to be an IT solutions provider through best-in-class technology, industry-leading expertise, and long-term partnerships built on mutual trust with our customers. Security, managed services, digital transformation, consulting...you want an IT solution provider that can deliver and offer guidance on the full spectrum of your project list. Planning your journey to the cloud? Looking to shift to a hybrid IT model...? We offer end-to-end Consulting & IT Solutions satisfying all your complex and unique business needs. Headquartered in Philadelphia, we serve over 300 clients in the greater Northeast and Mid-Atlantic regions. Whether SMB or enterprise, our clients need help leveraging the benefits of scalable, reliable and secure IT solutions. We take the pressure off you and your IT department so you can focus on what matters most: running your business.
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The job skills required for Service Desk Technician II include Customer Service, Technical Support, Active Directory, Operating System, Microsoft Office, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician II positions, which can be used as a reference in future career path planning. As a Service Desk Technician II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician II. You can explore the career advancement for a Service Desk Technician II below and select your interested title to get hiring information.
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