What are the responsibilities and job description for the IT Coordinator position at RCG Inc?
RCG is a growing federal contracting company and Certified™ as a Great Place to Work®. We are looking for strongly qualified people to help support our clients and contribute to critical projects. We are currently seeking an IT Coordinator to provide essential support for IT operations and platforms like GitHub, Smartsheet, and Confluence as part of an ongoing contract in Silver Spring, MD. This is a full-time, remote role AFTER TRAINING.
Please note: Due to the secure nature of this government agency, all candidates must be a U.S. citizen or Permanent Resident and be eligible for a public trust clearance.
The successful candidate will receive a contingent offer based on the outcome of a government background check. This may take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.
The IT Coordinator will provide daily IT office support and serve as the primary liaison for IT-related activities. The role includes administering platforms, troubleshooting technical issues, and training users.
Primary Duties:
- Provide daily IT support, including account creation, software requests, and equipment troubleshooting.
- Administer and manage platforms such as GitHub, Confluence, and Smartsheet.
- Respond to user inquiries and resolve technical problems.
- Develop and maintain documentation, workflows, and automation processes.
- Coordinate IT procurement activities and manage purchase requests.
- Train users on various tools and platforms through documentation and sessions.
- Assist in project coordination and maintain project-related documentation.
- Schedule meetings and record meeting minutes as needed
Qualifications Include:
- Experience with IT support and platforms such as GitHub, Confluence, and Smartsheet.
- Strong troubleshooting skills and ability to resolve technical issues efficiently.
- Familiarity with IT procurement processes.
- Exceptional organizational and communication skills.
- Proficiency in workflow development and automation.
Preferred Certifications/Education:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Certifications in ITIL or related areas are advantageous.
Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.
