Sales Support/Customer Service Representative

Duties:

- Provide exceptional customer service to clients and customers

- Answer incoming calls and respond to customer inquiries

- Resolve customer complaints or issues in a professional and timely manner

- Conduct outbound calls to follow-up and schedule appointments from customer inquiries

- Perform warm calling to existing customers

- Maintain accurate records of customer interactions and transactions

- Collaborate with team members to ensure customer satisfaction

- Stay updated on product knowledge and company policies

Skills:

- Excellent communication skills, both verbal and written

- Strong problem-solving abilities

- Ability to handle difficult customers with professionalism and empathy

- Proficient in using customer service software, CRM systems, and other relevant tools

- Ability to multitask and prioritize tasks effectively

- Detail-oriented with good organizational skills

- Strong interpersonal skills and ability to work well in a team environment.

If you are passionate about providing exceptional customer service and enjoy building relationships with clients, we would love to hear from you. Join our team as a Customer Service Representative and be part of a dynamic and supportive work environment.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.1

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

• Louisville, KY 40220:

Work Location: In person