About Us

Re-Source Partners is a leader in IT hardware asset management celebrating 23 years in business. Our clients trust us to manage their IT assets from hardware life cycle inventory management to on-site tech support. Located in the heart of Troy Michigan in a beautiful facility, we are a close-knit work family with about 45 employees and growing. Collaboration, consideration, and consistency drives our team daily. Our culture and workplace is warm and friendly while prioritizing time-lines to meet and exceed client expectations. It’s a high-vibe environment.

Many of our team members have been promoted from within to higher level opportunities. We take care of our team members to foster an environment for long term growth and success to the same degree we prioritize and take care of our clients. Together we live and breathe our core values of being Relentless, Reliable and Resourceful and enjoy random rewards and recognition for going above and beyond.

Position Overview

As we continue to grow, we are looking for a Fulfillment Team Leader to oversee one of our largest clients’ technological fulfillment needs. This is an on-site position at our client’s facility in Dearborn Michigan. You’ll be responsible for managing all service requests from new hire equipment deployment to break-fix requests to managing the service desk support team. This is both a manager role as well as roll up your sleeves as needed role. Experience with technology inventory management is necessary for success in this role. As the liaison between the client and Re-Source Partners, you will be responsible for ensuring all day-to-day client support needs are met and completed in a timely and reliable manner.

Daily Activities:

· Use of Service Now and various ticketing software

· Manage the hardware inventory on-site as well as coordination with client’s inventory stored off-site at Re-Source headquarters.

· Responsible for task and incident assignments

· Assist in prioritizing team’s workload.

· Balance workload across team members

· Provide status reports to management team and client contacts.

· Conduct analysis on processes and trends.

· Work with the Special Projects Team in coordinating efforts.

· Act as escalation point for the Re-Source Partners team.

· Participate in client meetings.

· Provide feedback and recommendations to the Director of Service Delivery on Re-Source Partners team members’ performance.

· Ability to work on-site daily.

Background and Experience:

· 3-5 years of relevant work experience

· Experience in inventory management, preferably with technology hardware assets.

· Proficiency in Microsoft operating systems (Windows 10, Windows 11, SCCM)

· Proficiency with Microsoft O365

· Experience managing a small team or help desk lead.

· Excellent communication skills both verbal and written.

· Working directly with clients including strong customer service abilities

· Ability to prioritize yet pivot as needed.

· Ability to work effectively under pressure and manage client needs.

The starting salary is in the 55K-60K range based on experience. We offer a full spectrum benefit package including excellent healthcare options, 401K match, professional development, paid time off, short and long term disability, and life insurance. Our work culture is warm and collaborative, and we enjoy fun group activities as a team. We look forward to welcoming you to our growing family at Re-Source Partners!

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• No weekends

Experience:

• Technical IT client support: 5 years (Preferred)
• hardware assets technical inventory management: 4 years (Preferred)
• Being a team lead for technical support: 4 years (Preferred)

Ability to Commute:

• Dearborn, MI 48126 (Preferred)

Work Location: In person