Real Estate Information Network (REIN) is seeking a versatile and proactive Member Services Support Specialist to join our team. The successful candidate will be responsible for handling inquiries from our members, addressing their concerns, and providing exceptional support. Knowledge of the real estate industry is a plus.

Responsibilities:

Assist and educate members on company rules and procedures.

Collaborate with internal teams to resolve member issues.

Maintain accurate records of member interactions and update databases.

Monitor and manage real estate listings according to guidelines.

Identify process improvement opportunities.

Uphold company standards and ensure adherence to rules and regulations.

Assist with training programs.

Requirements:

Excellent verbal and written communication skills.

Use of discretion with problem-solving abilities.

Strong interpersonal skills.

Ability to remain calm under pressure.

Detail-oriented and organized.

Proficiency in proprietary software and Microsoft Office Suite.

Previous customer service experience preferred.

Firm but respectful enforcement of rules and policies.

Maintain confidentiality.

Apply now by emailing your cover letter and resume to hr@reininc.com!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Virginia Beach, VA 23462: Relocate before starting work (Required)

Work Location: In person