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Bilingual- Customer Service Representative
Real Floors Austin, TX
$38k-48k (estimate)
Full Time 2 Months Ago
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Real Floors is Hiring a Bilingual- Customer Service Representative Near Austin, TX

JOB TITLE: Customer Service Representative
HOURS:  Monday - Friday
LOCATION: Austin, TX
OVERVIEW
Real Floors is growing in Austin and we're looking for a top-notch CUSTOMER SERVICE REPRESENTATIVE to join our team! 
The successful candidate will perform functions such as inputting new orders that come in via phone, email and through our online customer portal. You might be a match for us if you thrive in a fast paced environment, easily learn new systems and processes, and are able to accomplish tasks quickly and accurately. You have a strong work ethic and enjoy being part of a fun team that works together to overcome challenges in the workplace.
WHO ARE WE?
Join Real Floors, the largest multifamily flooring provider in North America, offering next-day installation, replacement, and repair services in 30 major US markets. With over 36 years of experience, we specialize in serving the multifamily industry, including apartments, student housing, and the growing single-family rental homes market. Founded in 1987 by Peter Brookner in Atlanta, Real Floors has grown to over 800 dedicated professionals across 29 locations, delivering unparalleled service and expertise. In 2022, we merged with Arbor Contract Carpet to expand our reach and service offerings.
We're proud to be recognized as a Top Workplace for 8 consecutive years, fostering a strong, positive, family-oriented culture. Join our team and enjoy fantastic benefits as we continue to prioritize employee well-being and happiness. Apply now and be part of our journey as we redefine excellence in the flooring industry.
JOB DUTIES:
  • Process new orders via telephone, email and our online customer portal.
  • Answer calls from customers; provide appropriate solutions and alternatives.
  • Ensure that all material and labor billing is accurate and aligns with corresponding orders.
  • Scan all required documents into our system (RFMS) daily.
  • Communicate and coordinate with internal departments (Operations, Sales, etc.) regarding any issues with orders (measurement needs, etc.).
  • Other duties as assigned.
QUALIFICATIONS:
  • 2 years of customer service and support experience, preferably by phone.
  • Fluent in Spanish and English
  • Strong customer service orientation.
  • Experience performing accurate data entry while speaking on the phone.
  • Self motivated, detail oriented and organized.
  • Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
  • Experience with Gmail or similar email tool. Knowledge or use of Google Docs, Sheets and Shared Drive is a plus.
AMAZING BENEFITS!
☆ Generous Paid Time Off (PTO) - Vacation, sick & personal time
☆ FREE Health Care Insurance!
☆ FREE Life Insurance!
☆ FREE Disability Insurance!
☆ Affordable Dental & Vision Care Insurance
☆ 401(k) Retirement Savings Plan GENEROUS Company Match
☆ Annual Bonus Potential
☆ Fitness Membership Reimbursement
☆ Employee Discount Purchase Plan
☆ Employee Referral Bonus Program
☆ More!
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.

Job Summary

JOB TYPE

Full Time

SALARY

$38k-48k (estimate)

POST DATE

04/14/2024

EXPIRATION DATE

07/10/2024

WEBSITE

realfloors.com

HEADQUARTERS

Marietta, GA

SIZE

200 - 500

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The job skills required for Bilingual- Customer Service Representative include Customer Service, Billing, Data Entry, Initiative, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual- Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual- Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Bilingual- Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual- Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual- Customer Service Representative. You can explore the career advancement for a Bilingual- Customer Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Bilingual Customer Service Representative job description and responsibilities

Administering and receiving customer surveys on occasion.

01/04/2022: Bismarck, ND

Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.

02/19/2022: Dayton, OH

Enrolling new customers, offering new products and services to existing customers.

12/29/2021: New Orleans, LA

A representative needs to build rapport with customers to secure sales or create a substantial client base.

01/07/2022: Providence, RI

Monitoring call and mail histories to ensure that all customers have been assisted.

02/11/2022: Fort Worth, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Bilingual Customer Service Representative jobs

Must have Qualities of a Stellar Customer Service problem solving Skills.

12/17/2021: Topeka, KS

Respond to customer service complaints before they happen.

12/25/2021: Saint Cloud, MN

Minimum of one year customer service or related experience.

01/14/2022: Davenport, IA

They help customers with their queries and complaints.

02/13/2022: Wichita Falls, TX

Learn how to do research and provblem solving, and at the same time providing outstanding customer service.

02/24/2022: Salt Lake City, UT

Step 3: View the best colleges and universities for Bilingual Customer Service Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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