The Real Estate Board of New York (REBNY) is seeking a skilled and motivated Systems Administrator to join our dynamic IT team. The ideal candidate will be responsible for maintaining and enhancing our IT infrastructure, providing Tier 1 desktop support, and serving as a technical resource for various projects. If you have a passion for technology, strong troubleshooting skills, and a customer-centric approach, we want to hear from you.

Key Responsibilities:

• Desktop Support : Provide first-level technical support to end users, including troubleshooting hardware and software issues, and ensuring minimal downtime.
• Salesforce Administration : Manage user accounts, permissions, and roles within Salesforce, and provide support for Salesforce-related queries.
• Azure User Account Administration : Handle Azure AD user account setup, maintenance, and troubleshooting.
• Azure Intune & AutoPilot : Deploy and manage devices using Microsoft Intune and AutoPilot, ensuring secure and efficient device management.
• Networking & Wireless: Perform basic network configuration and maintenance tasks, including routing and switching with Cisco switches and Aruba WiFi.
• Firewall: Perform basic firewall configuration and maintenance tasks on Palo Alto firewalls.
• AWS Fundamentals : Understand and assist with basic AWS operations and maintenance.
• VOIP Support (8x8) : Provide support for VOIP systems, ensuring clear and reliable communication.
• Zoom & Teams Video Conferencing Support : Assist users with setup and troubleshooting of Zoom and Teams video conferencing tools.
• Microsoft Office Suite Support : Provide support and troubleshooting for Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Documentation Creation : Develop and maintain living documentation for end user training and support.

Qualifications:

• Education : Bachelor's degree in a related field or 3-5 years of relevant experience.
• Certifications : Any current and relevant certifications associated to the Systems Administrator role a plus.
• Technical Skills :
• Proficiency in Tier 1-3 Desktop Support.
• Strong understanding of Salesforce administration.
• Experience with Azure User Account Administration, Intune, and AutoPilot.
• Basic knowledge of routing, switching, and AWS fundamentals.
• Familiarity with VOIP systems, specifically 8x8.
• Experience with Zoom and Teams video conferencing tools.
• Proficiency in supporting Microsoft Office Suite applications.
• Interpersonal Skills : Excellent communication and interpersonal skills to interact effectively with end users and team members.
• Troubleshooting Skills : Strong problem-solving abilities to diagnose and resolve technical issues promptly.
• CRM Understanding : In-depth knowledge of CRM systems and architecture.
• Change Management : Understanding of change management processes and their application in IT environments.

Additional Responsibilities:

• Serve as a technical resource for REBNY projects, providing expertise and support as needed.
• Collaborate with cross-functional teams to implement and optimize IT solutions.
• Stay updated with the latest technology trends and best practices to enhance the IT infrastructure.

REBNY is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.