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As the AmeriCorps Project Coordinator, you will oversee key aspects of the client/homeowner experience of receiving critical home repair services from Rebuilding Together Montgomery County. You will be instrumental in the management of projects from start to finish, especially as the primary point of contact for clients during the program delivery process. Beginning with the initial visit to assess the client’s home repair needs, through the completion of the scope of work and final project evaluation, you will support clients through the repair process, manage the home repair projects with contracts and volunteers, and ensures proper paperwork and documentation are signed and filed. You will coordinate with clients, skilled volunteers, community partners, vendors, inspectors, and program staff to develop and implement sustainable and effective project logistics practices.

Essential Duties & Responsibilities:

• Serve as clients’ main point of contact and ensure a high level of communication and support throughout the project and repair stage of program services through in person, email, and phone interactions.
• Collaborate with RTMC staff to coordinate communication between clients, staff, volunteers, and contractors such that all parties are on the same page about scope of work, timeline/timing of project elements, and expectations.
• In collaboration with RTMC Program staff, meet with clients to complete home assessments, develop a scope of work, and facilitate the completion of repair projects from start to finish (with both contractors and volunteers).
• Actively and accurately track client interactions, project updates, paperwork, and repair information within the database (Salesforce) throughout the entirety of any assigned projects.
• Assist with maintaining, updating, and distributing client paperwork including the homeowner application, waivers, and release forms.
• Assist RTMC staff with the packing, delivery, and staging of crucial project needs, including but not limited to: tools and materials, personal protective equipment, dumpsters and other rented items, water, and food to ensure a successful volunteer project.
• During staff-led rebuilding projects, work with Program staff as needed to provide leadership and oversight to volunteers in completing hands-on repairs. Ensure that volunteers are trained in their task and have access to tools/materials, that proper safety procedures are being followed, that the work product is of good quality, and that volunteers enjoy and feel appreciated for their service.
• Assist RTMC in outreach to local communities as needed in order to attract new communities and homeowners to RTMC for repairs.
• In preparation for National Rebuilding Day projects, collaborate with the Program staff to conduct volunteer leadership trainings.
• Assist the Manager of Program Services and the Director of Program Services with Program related tasks as needed.

Required

• ·Solid interpersonal skills and ability to make connections and build relationships with clients and volunteers.
• Proficient with Microsoft Word, Excel, and use of the internet.
• Ability to function in a fast-paced, collaborative environment where each team member must balance being organized and detail-orientated with being flexible and keeping up with changing the changing nature of project coordination.
• Ability to communicate in clear and encouraging language with a diverse community and staff—in writing, in person, and over the phone.
• Positive and optimistic attitude, good problem-solving skills.

Preferred

• Comfortable with speaking and presenting in front of small to medium sized groups--experience training or teaching is a plus.
• Ability to work with diverse clients, volunteers, and staff to create a friendly, helpful atmosphere.
• Volunteer service experience: managing or coordinating other volunteers is a plus.
• Experience with construction, home repair, and/or housing related areas.
• Familiarity with Salesforce is a plus.
• Bachelor’s Degree or relevant life/work experience.

Living allowance over all 11-month terms of service:

• Full-time 40hrs/wk (1700hr term) - $23,500/term
• Part-time 20hrs/wk (900hr term) - $12,441/term
• Quarter-time 12hrs/wk (450hr term) - $6,221/term

Additional Monthly High Cost of Living Stipend:

• First Year Member – $50month to cover high, local living expenses
• Second Year Member - $50/month to cover high, local living expenses

Additional one-time payment for second year members of any AmeriCorps program:

• Full-time 40hrs/wk (1700hr term) - $600
• Part-time 20hrs/wk (900hr term) - $350
• Quarter-time 12hrs/wk (450hr term) - $125

Travel to one optional in-person Rebuilding Together event with other AmeriCorps members (Details TBD).

Health insurance including dental and vision plans (only available to full-time 1700hr members).

Professional development benefit up tp $800/member provided by RT National.

Mental Health benefit provided by RT National (covers 6 visits with a mental health professional OR 6 months of an online/tele-service subscription).

Education Award for qualifying education expenses or loans, upon completion of the term of service:

• Full-time 40hrs/wk (1700hr term) – $7,395
• Part-time 20hrs/wk (900hr term) – $3,697.50
• Quarter-time 12hrs/wk (450hr term) – $1,956.35

Federal student loan forbearance and interest accrual payment.

Positions are eligible for Public Service Loan Forgiveness.

AmeriCorps childcare benefit.

To learn more about our benefits and/or commitment requirements, visit our FAQ page on our website at www.rebuildingtogether.org/capacitycorps.