44 Customer Service Representative Jobs in Pueblo, CO
Recovery Monitoring Solutions Corporation is Hiring a Customer Service Representative Near Pueblo, CO
- $500.00 hiring bonus after 90 days of employment for new employees
Essential Functions
- Meets with clients, in office or at the location of referring agency, to install and uninstall electronic home monitoring equipment. Completes proper documentation to include data entry for new client set-up. Provides overview of the home monitoring program and reviews the rules of client compliance.
- Meets with clients weekly to review and approve the client's daily schedule for upcoming week and ensures schedule follows all policies and guidelines. Monitors and addresses alerts received from electronic monitoring device to determine client compliance and adherence to program guidelines. Provides notification and documented report to probation officer or referring court in instances of non-compliance.
- Creates appointments and sets schedules for regular client office visits. Administers drug and alcohol testing as determined by the client's program. Tests may include alcohol breathalyzers, supervision and collection of same sex urine samples, oral swabs and/or hair follicle collection using strict adherence to collection and chain of custody protocol.
- >span class="normaltextrun">equipment for proper functioning, maintains accurate inventory of all assigned equipment and requests new equipment as needed. Communicates with call center to troubleshoot problems with monitoring equipment. Reports missing inventory and files police reports as required.
- Updates physical and electronic files; ensures all relevant and pertinent information is included. Maintains and monitors the confidentiality of client records and administrative files.
- Works with court and court officials to write and update client reports. Testifies in court when required.
- Collects supervision payments from clients, provides receipts and completes daily deposits. Follows cash collection policy, ensures accountability for all payments received and creates a balance daily to identify and correct discrepancies.
- Complies with applicable regulations, laws, rules, procedures, policies, standards and/or contractual requirements.
- Domestic U.S. travel may be required.
- Other duties as assigned
- High School diploma, GED certification or equivalent is required
- Six (6) months of experience with community corrections, electronic monitoring, corrections, probation or local courts is preferred.
- Knowledge of the state judicial system is preferred.
- Proficiency with Microsoft Office (Word, Outlook and Excel) preferred.
- Must possess excellent customer service and communication skills, strong attention to detail and high level of organizational skills.
- Demonstrate ability to complete pre-service and other training programs as required.
- Valid driver’s license is required.
- Plan, organize and assign the work of others
- Apply policies, procedures, and best practices
- Create and maintain accurate records and reports
- Work within a team structure
- Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position
Dental
Vision
401K
Short Term Disability
Long Term Disability
Basic Life
Tuesday-Saturday
Job Summary
Full Time
Business Services
$30k-38k (estimate)
07/21/2023
07/20/2024
recoveryms.com
TIMNATH, CO
100 - 200
1993
TERRI LOWE
$10M - $50M
Business Services
Related Companies
About Recovery Monitoring Solutions Corporation
Since 1993, Recovery Monitoring Solutions has served criminal justice communities by delivering a full range of services including: assessment, education, intervention, treatment, drug-testing, and electronic monitoring.
The job skills required for Customer Service Representative include Customer Service, Call Center, Communication Skills, Microsoft Office, Attention to Detail, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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