Position Title: Sr. Infrastructure Services Engineer

Reports to: Chief Technical Officer

Department: IT Status: Open

Job Purpose:

The Sr. Infrastructure Services Engineer is responsible for ensuring that the company’s mission-critical cloud and on premises infrastructure and associated systems are available and properly functioning at all times.

Job Duties and Responsibilities:

The Sr. Infrastructure Services Engineer is responsible for installing, configuring, and monitoring the companies on premises and cloud infrastructure with a heavy focus on Microsoft Technologies and supporting infrastructure requirements. This Team Member will be responsible for identifying technical deficiencies in designs, developing solutions, and driving them to completion. The Sr. Infrastructure Services Engineer is expected to perform all responsibilities with a commitment to providing superior service to the core Company’s employees, supported Ventures, and maintaining an atmosphere of teamwork and continuous improvement. The role involves working closely with various stakeholders to obtain and carry out company initiatives.

Key Responsibilities of this Position Include:

Systems Management & Engineering

• Manage various medium to large-scale, global, enterprise network topologies including designing, deploying, and maintaining both hyperconverged and standard three tier architecture environments leveraging Microsoft and VMware virtualization technologies.
• Understand and Manage Wireless networks for remote buildings and our corporate offices
• Design and deploy cloud infrastructure to support cloud migration and delivery of various technology solutions, including IaaS and PaaS models, using the full suite of Microsoft Azure resources.
• Ability to support, design, deploy, and manage Microsoft O365 Messaging and associated technologies.
• Ability to migrate on premise Exchange environments to Office 365 for new Ventures
• Ability to support and manage Office 365 users & Hybrid Exchange Server Configuration
• Ability to support, design, deploy, and manage OneDrive for Business and SharePoint Environments
• Ability to support and manage Active Directory 2019 and newer.
• Ability to support and manage key services including but not limited to DNS, DHCP, File Services
• Ability to support, design, manage, and deploy Azure Solutions and Services
• Demonstrated knowledge of VMware (vCenter, ESXi, and Horizon View) a plus
• Demonstrated knowledge in the support of servers and operating systems Windows 2012 R2 and above
• Understanding of Veeam or other Backup and Replication technologies
• Understanding of networking (IP, DHCP, DNS, data center switching)
• Ability to partner with Cybersecurity in Incident Response activities and identify root cause, patient zero, and assist with threat remediation
• Understanding of enterprise storage area networks
• Working knowledge or Windows PowerShell scripting experience
• Knowledge of Monitoring and Management Platforms for Event Management

Knowledge, Skills, Ability, and Technical Experience:

• Advanced knowledge Microsoft Active Directory and ADFS, Azure Sync, Group Policy and PKI components
• Advanced knowledge of Microsoft Monitoring & Management systems such as SCCM and SCOM for Migration Purposes
• Microsoft 365/Office 365 organization advanced management experience
• Proficiency in Microsoft Azure IaaS technology
• Proficiency with Microsoft Windows Server v. 2012 and above
• Advanced knowledge of Hyper-V Fail-Over Clusters. VMware experience a plus.
• Knowledge of On-Premises Microsoft Virtual Desktop & Remote Desktop Server infrastructure
• Hands on Experience and Proficiency managing Azure IaaS Technologies including but not limited to Tenants, Subscriptions, EntraID, Networking, Virtual Machines, and Resource Groups
• Basic skills of the configuration of Firewalls, VPNs, and network switches
• Hands-on experience designing and building resilient modern technology infrastructure, including SASE and cloud architectures.
• 10 years in-depth experience maintaining and supporting technology solutions that utilize technical skills described above
• 10 years in-depth experience supporting and troubleshooting a multi-server windows On-Premises and Cloud Domain network environment
• Experience working directly with technical engineers and application owners as well as nontechnical end users

Performance Abilities:

• Handles escalations from Tier 1 Helpdesk and Tier 2 Teams and support International Team Members
• Must be available onsite during normal business hours.
• Must be available to be on-call for remote support escalations.
• Follow standards. Update and provide documentation of current and new processes which adhere to best practices.
• Document technical problems, resolutions, and processes for assigned tasks and projects.
• Follow policies and procedures for change and incident management.
• Professional demeanor
• Relentless focus in delighting customers, treating colleagues regardless of position with utmost respect
• Provide updates to all teams and track activity in company CRM solution.
• Able to interact confidently with C-level executives across multiple supported Ventures.
• Organized, able to manage and complete multiple projects simultaneously.
• Detail Oriented, able to apply consistency throughout the work product.
• Self-Starter in addition to having the ability to work in the guidelines of given directions.
• Able to work with outside vendors to troubleshoot issues and tackle problems.
• Efficient, effective at producing required results in a short amount of time
• Strong communication, both written and orally is a requirement (consistent, efficient, and effective)
• Follow directions yet applies judgment and can be flexible.
• Team member yet knows when to work independently.
• Independent, with the ability to effectively work unsupervised.
• Pro-active, able to note things that need to be done without being prompted and proactively address them
• US Travel will be minimal with the possibility of International Travel.

We work hard to create an environment based on delivering white glove customer service, quality technical support, and excellent customer service. Our talented team delivers an unprecedented level of customer service, through an amazing place to work and grow careers. We will value your skills and experience. We are building a performance organization with heart and developing a pipeline of tomorrow's leaders.